Quadient Support Engineer

1 week ago

Bengaluru, Karnataka, India LUXOFT Full time

Project descriptionThis project involves end-to-end industry-specific Business Process Outsourcing BPO solutions tuned precisely to meet the needs of large volume transaction-drive organizations The areas include Customer relationship management services Document processing services Finance and Administration services HR and payroll services Responsibilities First-line support for production issues of a mission-critical application Ability to liaise with the Client on issues changes development cycles and planning the release content Provide 24 7 production support for the customers Troubleshooting and resolving technical issues with the Quadient templates workflows Follow standard procedure to resolve incidents efficiently and update in SNOW similar tool Drive resolution of high-priority issues causing impacts to Bank s IT systems Application of ITIL processes and procedures through planning and fulfilling appropriate support requirements Work to generate Quadient output and document scanning tools which were designed using Quadient Transforming business requirements into technical solutions through Quadient and providing optimal solutions Compilation and generation of static and dynamic policy documents through Quadient Involve in Unit testing System Testing and User acceptance testing and also provided production support Providing Training KT sessions for newcomers and about the new projects and customized tools created to interact with Quadient Maintain a thorough knowledge of the application including business rules Contribute to the Development and maintenance of support documentation and processes Strong communication skills Collaborating with cross-functional team and contributing to the improvement of application performance and stability Meet and exceed customer satisfaction resolution time and response SLAs SKILLSMust have 3 years of relevant experience CCM document composition using Quadient suite - Inspire Interactive Inspire Designer Interactive Scalar Extensive experience in data input data-processing Layout Design Imposition and output modules of Quadient Inspire Designer Inspire Automation Inspire Interactive Inspire Scaler Content Author and Empower Experience in working in a global delivery model Experience on Quadient Inspire automation and Interactive projects Exposure to other Document composition tools would be added advantage GMC Inspire applications estimation design and testing Coding and implementation support of printing technologies Different input output file formats and print file formats such as PDF PS and HTML Object oriented design and development VB VBA XML XSLT HTML CSS JavaScript and JSON Nice to haveFinancial Services experience Analytics and reporting

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