Communication Specialist

Position Overview The Communications Specialist will play a vital role in supporting a 24 7 team with a strong emphasis on creating and managing community posts and communications for a global audience This position requires excellent English language skills flexibility to work across shifts for continuous coverage and the ability to engage with complex high-level stakeholders The ideal candidate is highly organized proactive and experienced in developing standardizing and maintaining communications and documentation in a dynamic environment Note This role is part of a 24 7 coverage team Flexible shift work and the ability to adjust working hours as needed are required Key Responsibilities Community Engagement Create manage and monitor community posts to foster engagement share updates and communicate key information to global audiences Strategic Communications Develop and execute communication strategies for internal and external stakeholders including executive leadership communications crisis communications and general awareness campaigns Content Creation Write and maintain concise accurate communications including knowledge base articles Wiki content processes best practices and presentations Internal Content Management Create and manage internal site content ensuring organizational accuracy consistency and brand alignment Document Control Maintain a robust library for document control team collaboration and external socialization for the communications team Training Resource Development Provide key business partners with information and recommendations to support the development and implementation of training resources and plans Process Simplification Translate complex processes and procedures into clear understandable language workflows and step-by-step instructions End-to-End Communications Participate in all phases of communications development from project planning through release including writing editing and publishing Cross-Project Coordination Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications reducing noise and improving clarity Operational Efficiency Seek and communicate opportunities for process improvement while documenting content collaborating with subject matter experts SMEs and managers Collaboration Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose within schedule and budget limitations Audience Adaptation Tailor content to fit the needs of different audiences applying critical thinking to ensure communications meet standards and are contextually appropriate Industry Awareness Maintain working knowledge of industry-standard platforms and best practices Qualifications Education Bachelor s degree required Experience 5-7 years of experience in communications content creation or related roles with a proven track record of managing community posts and presenting policies and procedures on a global scale Project Management Demonstrated project management skills with a proven ability to drive results Stakeholder Engagement Ability to analyze stakeholder needs resolve conflicts and communicate decisions in a timely and effective manner Global Program Support Experience managing requests and concerns from regional and local partners to ensure the success of global programs Leadership Demonstrated leadership skills including experience working in a cross-functional or cross-pyramid capacity Communication Excellent English communication skills written verbal and presentation with the ability to engage with complex high-level stakeholders Analytical Skills Strong analytical and critical thinking abilities Motivation Highly motivated positive attitude and able to work independently as well as collaboratively in a team environment Technical Proficiency Proficient with Microsoft Excel Outlook Word and PowerPoint Flexibility Willingness and ability to work flexible hours including nights weekends and holidays to support 24 7 operations This role is ideal for a communications professional who thrives in a dynamic global environment and is passionate about driving engagement clarity and operational excellence through community posts and strategic communications