Online Communities Specialist

Description and Requirements #LI-SD2 "At BMC trust is not just a word - it's a way of life"  We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy Position Overview: We seek a passionate Online Community Specialist to join our team. As an Online Community Specialist, you will play a vital role in building and nurturing our online community, fostering engagement, and ensuring a positive user experience. You will be responsible for implementing strategies to grow and maintain an active and vibrant online community, while also monitoring and moderating user-generated content. The ideal candidate will have an existing understanding of online communities, exceptional communication skills, and a strong interest in driving community growth and engagement. Responsibilities: 1. Community Strategy and Development: . Conduct research and stay updated on industry trends to identify new opportunities for community growth and engagement. Collaborate with cross-functional teams to align community efforts with overall company objectives. 2. Community Engagement and Moderation: Foster a positive and welcoming environment within the online community. Engage with community members, respond to inquiries, and provide assistance. Encourage meaningful discussions and facilitate knowledge sharing among community members. Monitor user-generated content and enforce community guidelines and policies. Resolve conflicts and manage difficult situations that may arise within the community. 3. Content Creation and Curation: Identify compelling and relevant content to stimulate community engagement and discussion. Curate and share valuable resources, news, and updates with the community. Collaborate with internal teams to obtain and share exclusive content with the community. Identify and collaborate with community influencers and advocates to amplify community reach. 4. Analytics and Reporting: Track and analyse community metrics, such as engagement, growth, and sentiment. Generate regular reports on community performance and provide insights and recommendations for improvement. Utilize data to identify trends, patterns, and opportunities for community enhancements. 5. Community Advocacy and Outreach: Represent the online community internally and advocate for its needs and interests. Identify and engage with potential community members and partners. Plan and execute community events, contests, and initiatives to foster engagement. Bachelor's degree in communications, marketing, or a related field (preferred). Proven experience in working on or contributing to Online Community platforms. Experience with Salesforce Communities or InSided, Gainsight DH, etc preferred. Excellent written and verbal communication skills. Knowledge of online community platforms, social media, and community management best practices. Familiarity with community analytics tools and ability to interpret data. Strong problem-solving and conflict-resolution skills. Ability to multitask, prioritize, and manage time effectively. Self-motivated, proactive, and able to work independently. Passionate about building and nurturing online communities. Experience with content creation, curation, and social media management is a plus.