Manager, Account Management, Ohl

DESCRIPTIONWe are looking for Manager Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon in marketplace The ideal candidate thrives in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and positive experience for sellers The candidate should be hands-on detail oriented have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team The candidate has a passion for people management and is at their best when they re building developing and guiding high-performing teams In this role the candidate will be responsible for driving strategic business and operational objectives of his Account Management team The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion leveraging Fulfillment channels for faster delivery developing merchandising strategy and improving catalog quality The candidate would need to actively collaborate with other stakeholders like Category Management Fulfillment Finance Product Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success If you are interested in growing brands and businesses on Amazon we re interested in talking to you Key job responsibilities Business Growth xc2xb7 Contribute to goal setting for your team to align with organizational goals xc2xb7 Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer seller experience in collaboration with cross-functional teams and other Amazon programs xc2xb7 Possess the ability to manage and deliver against complex goals where strategy is not defined Able to make tradeoffs between short term seller needs and longer-term strategic investment xc2xb7 Implement and track metrics to record the success and quality of your team s sellers Use these metrics to guide your work and uncover hidden areas of opportunity Relationship Management xc2xb7 Build and cultivate strong relationships with sellers in your team s portfolio along with internal stakeholders be a trusted advisor and a business advocate xc2xb7 Monitor seller satisfaction survey results to investigate both positive and negative feedback trends Establish improvement plans and manage expectations with Account Managers as appropriate Process Excellence xc2xb7 Use customer feedback market growth trends and analyze key metrics to contribute to strategic development of features and programs that accelerate seller s growth and improve their experience working with Amazon Spot areas of unnecessary process or inefficiencies and work to simplify xc2xb7 Identify optimize and scale improvements that can benefit a large set of customers e g driving efficiencies through tools and processes simplifying SOPs etc working across multiple organizations Develop mechanisms to create accountability Leadership xc2xb7 Manage a team of KAM- Leads Account Managers 6-8 direct reports xc2xb7 Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment Contribute to strategic plans and documents for the organization xc2xb7 Partner with external teams including Category Management Fulfillment Finance Product Advertising teams to align programs and initiatives to drive growth xc2xb7 Manage recruiting and hiring efforts across direct team and broader organization Coach mentor and develop your team BASIC QUALIFICATIONS- 3 years of sales experience - Experience analyzing data and best practices to assess performance drivers - Experience managing teams - Experience using Salesforce or other CRM toolPREFERRED QUALIFICATIONS- 2 years of using SQL to extract and manipulate data experience - 5 years of B2B industry service delivery experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner