It Service Desk Engineer
7 days ago
Acknowledge and provide first line support for end user IT service requests tasks incidents and queries reported via Telephone Email or ITSM tool ServiceNow 2 Provide first level support for all company owned end user IT devices 3 Log tickets or updated ITSM ServiceNow records for all issues reported over phone 4 Resolve all in-scope incidents and tasks as per the Standard Operating Procedure documents or KB articles 5 Leverage help desk application tools and remote support tools for providing support 6 Identify categorize prioritize and triage tickets to appropriate resolver groups if the ticket is out of Command Centre s support scope 7 Provide preferential support to VIPs Executives Executive Assistants and other roles performing business critical functions ensuring expedited response and resolution to their requests issues 8 Provide user access provisioning support for Active Directory namely password resets termination lockout issues and account creation access modification 9 Provide first level desktop application support including desktop OS or Client approved software based on SOPs 10 Support Infrastructure and TMS related issues or queries as per the documented processes 11 Installs Moves Adds and Changes IMAC Confirm requirements scope and acquire approval assign to appropriate team confirm schedule and verify completion 12 Report ticket volume trends SLAs on a weekly and monthly basis 13 Perform sample quality checks on up to 2 of monthly incidents and task tickets resolved by Command Centre 14 Share transactional quality audit findings and trends to Client on 3rd weekly call of every month along with corrective and preventive actions 15 Increase user awareness for the self-help options by creating and publishing end user guides 16 Close calls with appropriate defined resolution codes 17 Act as interface with other resolver groups in LTI in-case the incident or request resolution completion time exceeds the agreed service levels 18 Knowledge Management and Known Error documentation for Command Center teams 19 Record problem tickets and triage to the appropriate resolver groups in the ITSM tool 20 Raise Major Incidents and follow the MIM process mutually agreed between Clients 21 Monitor Alerts Raise and Execute Changes as per the documented processes 22 Assist up to 5 users in a month to logon to a Dell Connected Config PC or an equivalent tool in cases where the users are unable to travel to office for BAU support Unused efforts will not be carried forward to the next month
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Service Desk Engineer
1 day ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...
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Service Desk engineer
2 weeks ago
bangalore, India Axiom Software Solutions Limited Full timeProven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...
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Service Desk
2 weeks ago
Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time**Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...
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Service Desk Engineer
1 week ago
bangalore, India BETSOL Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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It Service Desk Team Lead
1 week ago
Bangalore, Karnataka, India Jobted IN C2 Full timeInnovatia Technical Services Inc ITSI is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years we specialize in workflow and knowledge processes as well as technical support helpdesk and multilingual support services With over 300 professional experts across the globe we...
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Manager, It Service Desk
5 days ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift cards...
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It Service Desk – L1 Engineer
2 weeks ago
Bangalore, Karnataka, India Harman Full timeIT Service Desk - L1 EngineerRole Overview Serve as the first point of contact for IT support via phone chat email and web portal Handle incidents service requests and basic troubleshooting across hardware software and user accounts Key Responsibilities Provide L1 L2 support for laptops desktops printers iPhones MS Office apps Word Excel Outlook etc and...
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Service Desk engineer with Spanish
1 week ago
bangalore, India People Prime Worldwide Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk Engineer
1 week ago
Bengaluru Vishwavidyalaya, Bengaluru, Karnataka, India Convivo Technologies Full time ₹ 2,80,000 - ₹ 4,20,000 per yearPosition: Service Desk Engineer (Remote Office)Location: IndiaReports: Head of Infrastructure – Abu DhabiRole Overview:Service Desk Engineer is responsible for remotely supporting to resolve level 1 technical issues. The Engineer as the point of contact for the customers to support with IT requests, will have to manage the service ticket prioritization,...
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Service Desk
8 hours ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeGreetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...
