Patient Care Executive

2 days ago


Pune, India Surya Hospital Full time

Job Description Job description - Greeting and introduction for new admissions. - Daily interaction with the patients, query handling & collecting feedback from the patient/attendant in both Hard copy & digital format. - To keep the ambience neat and tidy with co-ordination with Facility team. - IP Coordination: Floor operations, Bed management, bed allocation, Ward management, utility management etc. - Monitoring various clinical projects, the discharge process TAT improvements. Admission discharger criteria, these trends and score presented to the management on monthly basis. - To ensure timely room clearing by the F&B staff. - Follow-up for the negative reviews and ensuring the patient satisfaction. - Ensure that all the in-patients are met every day and their queries are resolved. - Make arrangements and celebrate special occasions of in patients. - Collect feedback in prescribed feedback forms from all patients and share the analysis with the management on a monthly basis. - Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner. - Continuously get involved in the reviewing of processes for better service delivery. - Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital. - To handle quality related work. - Regular conversation with the treating doctor to enhance service facilitation. - Will be responsible for any other duties assigned by the management from time to time. Skill Sets: - Verbal Ability/Communication Skill - Problem Solving/Decision Making - Leadership Qualities



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