Life Insurance Policy Servicing Associate

1 week ago

Gurgaon, Haryana, India Stellar Consulting Solutions, LLC Full time
Job Description

WHAT YOULL DO:

- Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records in the administration systems according to standard operating procedures.
- Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
- Ensure service levels and turnaround times are met according to SLA requirements.
- Support audits and regulatory compliance activities by providing accurate documentation
- and timely responses.
- Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
- Participate in process improvement initiatives and provide feedback for automation opportunities

WHAT YOULL NEED:

- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Experience in a professional/office related environment that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Effective English business communication skills required to exchange information with client.

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