Process Associate Quality Auditor Life Insurance

Job Description

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Process Associate Quality Auditor ,Life Insurance
In this role, you will be working as a Quality Auditor, conducting the QA assessments bases on approved CTQ list. Should have good knowledge in Life Insurance and Annuities domain. Should be good written and verbal communication skills. Knowledge in MS office will be an added advantage from client reporting standpoint. Should be instrumental in driving governance around reporting for internal and external stakeholders.

Responsibilities
.Conduct all QA assessments based on approved CTQs
.Participate in weekly QA Meetings/Check Ins facilitated by Quality Assurance Manager
.Partner with Quality Assurance Manager and CI Quality Analyst%27s with collecting data
.Identify trends based on behaviors and not just scores based on CTQs supporting published documentation
.Maintain all CTQs based on published documentation
.Maintain all reports based on changing requirements reflected in the documentation provided
.Provide insights for business improvement with respect to quality hygiene
.Provides support for any process-level issue/risk mitigation
.Share RCAs, plan of action with required coverage on escalations with Genpact and client stake holders
.Help disseminate regular quality updates in the form of emails and huddles on the floor
.Accountable for bottom quartile management (BQM) on quality scores
.Monitors, coaches and gives feedback to processors
Qualifications we seek in you
Minimum qualifications
.Graduate in any stream
Prior experience of working as a Quality Auditor in back office as well as contact centre is desirable
Preferred Skillset
.Knowledge with Insurance/ Reinsurance domain awareness
.Good Communication Skills
.Good working knowledge of MS Office
.Life Insurance & Annuities market knowledge (i.e., New Business, Claims, Policy Admin) will be preferable.
.Knowledge on quality framework
.Research and analytical skills

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

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