Operations Manager

Job Description

Location: Mumbai

Company: Orex Coliving Spaces Pvt. Ltd. (Union Living)

CTC: Depending on experience & fit (open range)

Industry Preference: Candidates from Co-living, Hospitality, or Managed Accommodation backgrounds

Role Overview

As an Operations Manager, you will be responsible for end-to-end operations across multiple co-living properties in Mumbai, ensuring excellence in resident experience, vendor management, financial control, and property upkeep. This role demands strong execution, attention to detail, people management, and the ability to scale operations during property launches and expansion phases.

Key Responsibility Areas (KRAs)

1. Property Launch & Expansion

- Lead property scouting and acquisition coordination with the Business Development team.
- Supervise fit-outs and vendor alignment during pre-launch phases.
- Prepare and execute the property onboarding checklist before handover.
- Implement new property/city SOPs ensuring consistency across locations.

2. Vendor & AMC Management

- Oversee vendor onboarding, compliance checks, and rate negotiations.
- Track AMC contracts (WiFi, pest control, DG sets, fire safety, etc.).
- Conduct monthly vendor performance reviews and validate billing accuracy.
- Coordinate with F&B, housekeeping, laundry, and maintenance partners to ensure service standards.

3. Operations & Maintenance

- Monitor day-to-day issue tracking and ensure timely closure.
- Manage utility bills (electricity, water, gas) and maintain zero default.
- Ensure asset and inventory control across properties.
- Own the preventive maintenance calendar and drive execution.
- Conduct daily audits for hygiene, grooming, and property upkeep.
- Ensure security and surveillance SOP adherence.
- Oversee fire safety compliance, readiness, and drill execution.

4. Resident Experience & Community

- Ensure timely resolution of resident escalations within defined SLAs.
- Oversee resident onboarding & welcome kit handover.
- Collaborate with Property Manager for events & engagement.

5. Financial & Reporting

- Track petty cash and reconcile property-level expenses.
- Monitor rent collections, outstanding follow-ups, and ensure timely deposits.
- Prepare property-level P&L statements and conduct variance analysis.
- Submit weekly and monthly reporting to the Ops Head.
- Drive utility and operational cost optimization initiatives.

6. People & Team Management

- Allocate daily tasks and monitor performance of PMs and MSTs.
- Ensure staff grooming, punctuality, and adherence to shift schedules.
- Liaise with HR for staff training, onboarding, and attendance tracking.
- Resolve conflicts within the team and drive motivation in a sales+ops environment.

7. Compliance & Control

- Ensure police verification of tenants, housekeeping staff, and security guards.
- Enforce SOPs related to curfew violations, visitor entries, and escalation protocols.
- Maintain Lost & Found logs and ensure transparency.
- Conduct surprise night audits and incident reporting.
- Drive SOP compliance and enforce property audit checklists.

Who You Are

- 58 years of experience in Operations/Facility Management, with at least 23 years in Co-living, Hospitality, or Real Estate setups.
- Strong track record in handling multi-property operations.
- Skilled in people management, vendor handling, and financial reporting.
- Comfortable with high-growth, high-pressure startup environments.
- Excellent problem-solving, communication, and stakeholder management skills.

What Youll Get

- Opportunity to scale operations in one of the fastest-growing co-living companies in India.
- Ownership of city-level operations, directly impacting resident experience & business growth.
- High autonomy with exposure to cross-functional leadership.
- Growth path into City Head / Central Operations Lead roles.