Senior Executive

Hopscotch is the category creator offering Indian parents fashion for all occasions in a child’s life. If you join the Hopscotch team, you will be partnering with top pedigree managers in a fast-paced and rapidly growing environment.Responsibilities:Oversee warehouse operations, including inbound, outbound, returns, inventory, and 3PL coordination.Ensure 99%+ FC order fulfilment TAT for B2C and 100% for marketplace orders (Amazon & Nykaa).Prevent SLA breaches by ensuring timely processing of marketplace orders.Coordinate with the logistics team for seamless shipment pickups.Ensure 100% QC is conducted at the time of Outbound by 3PL warehouse team.Optimize workforce planning and mentor team members for improved efficiency.Ensure compliance with the Legal Metrology Act and product quality standards.Manage returns efficiently, improving claim approvals and QC checks.Make sure 99.9% re-inventories for RTO shipments.Handle operational challenges to maintain SLA adherence.Drive process improvements and automation in warehouse operations.Conduct daily cycle counts and ensure inventory accuracy as per targets.Verifying billing reports and share them with 3PL partners for invoice processing.Monitor SLA and operational performance reports, covering order fulfilment, returns, inbound, and inventory.Work with tech teams to resolve order errors and ensure seamless execution.Collaborate with the marketplace team to resolve order issues before SLA breaches.Ensuring timely coordination for packaging material orders to prevent stock depletion.KPIs & KRAs:Order Fulfilment: Maintain FC Order fulfilment TAT at 99%+ for B2C and 100% for marketplace orders.Returns Management: Improve claim success rate with effective QC for the products.Operational Efficiency: Optimize picking, packing, and dispatch processes. Monitor inbound TAT and return TAT.Crisis Management: Handle operational spikes and emergencies proactively.Ideal CandidateExperience: 3+ years in warehouse operations, preferably in e-commerce fulfilment.Skills: Strong leadership, problem-solving, and analytical abilities. Proficient in MS Office with a good grasp of basic Excel formulas.Knowledge: Expertise in WMS, 3PL coordination, and fulfilment processes.Mindset: Proactive, detail-oriented, and focused on operational excellence.Communication: Ability to collaborate effectively across teams.Flexibility: 6-day work week with availability for peak season challenges.Perks, Benefits and Work CultureWork with cutting-edge technologies on high-impact systems.Be part of a collaborative and technically driven team.Enjoy flexible work options and a culture that values learning.Competitive salary, benefits, and growth opportunities.Mandatory :Strong Warehouse Operation Executive Profiles.Mandatory (Experience 1) – Must have 3+ years of experience in warehouse operations in e-commerce.Mandatory (Experience 2) – Must have hands-on experience in inbound, outbound, returns management, and Third Party Logistics (3PL) coordination, with a proven ability to meet SLA benchmarks.Mandatory (Experience 3) – Must have working knowledge of WMS (Warehouse Management Systems), inventory accuracy, and cycle count processes.Mandatory (Experience 4) – Must have experience in order fulfillment, returns processing, and quality control (QC) compliance.Mandatory (Company) – Experience in a high-growth retail, fashion, or e-commerce brand.More information about this Senior Executive - Warehouse Operations - eCommerce JobPlease go through the below FAQs to get all answers related to the given Senior Executive - Warehouse Operations - eCommerce jobWhat are the job requirements to apply for this Senior Executive - Warehouse Operations - eCommerce job position? Ans: A candidate must have a minimum of 3+ year experience as an Senior Executive - Warehouse Operations - eCommerce What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, Other Graduate, Other Post Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Senior Executive - Warehouse Operations - eCommerce is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Senior Executive - Warehouse Operations - eCommerce position? Ans: There are immediate 1 job openings for Senior Executive - Warehouse Operations - eCommerce in our Organisation.

B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, Other Graduate, Other Post Graduate