Only 24h Left: Knowledge Operations Specialist
5 days ago
Job Description Job Description Knowledge Operations Specialist Position: Program Manager Location: [Your Location / Remote] Reporting To: [Head of Support / CX / Product] Role Overview We are seeking a highly motivated Program Manager to own and drive our Knowledge Management and Support Automation initiatives. This role will be responsible for managing our knowledge portal, creating and maintaining high-quality content, coordinating product release notes with Product Managers, and leveraging AI-driven automation to enhance customer support efficiency. The Program Manager will act as a bridge between Product, Support, and CX teams to ensure seamless knowledge flow and continuous improvement in customer experience. Key Responsibilities Knowledge Portal Management - Own and manage the company's Knowledge Portal (internal and external). - Ensure accuracy, relevance, and freshness of content. - Define taxonomy, structure, and governance for knowledge articles. Content Creation & Management - Write, edit, and publish support articles, FAQs, how-to guides, and troubleshooting content. - Collaborate with subject matter experts to ensure clarity and consistency. - Track and analyze content performance to identify gaps and improvement opportunities. Product Release Notes - Work closely with Product Managers to draft, review, and publish product release notes. - Ensure release communications are clear, timely, and accessible to both internal teams and customers. AI & Support Automation - Drive AI automation initiatives with the goal of achieving zero human touch for non-critical issues. - Partner with Support and Engineering teams to design workflows, chatbots, and self-service enhancements. - Monitor adoption, success metrics, and continuously improve automation outcomes. Program Management & Collaboration - Act as the central coordinator for knowledge and automation programs. - Ensure alignment between Support, Product, and CX functions. - Be a strong team player, fostering collaboration across multiple stakeholders. Required Skills & Experience - 5+ years of experience in Program Management, Knowledge Management, Product Documentation, or related roles. - Strong writing, editing, and communication skills with an eye for detail. - Proven experience in managing knowledge bases, documentation portals, or content management systems. - Familiarity with SaaS products, customer support processes, and product release cycles. - Hands-on experience with AI/automation tools (chatbots, workflows, self-service platforms) is highly desirable. - Strong project management skills ability to prioritize, manage timelines, and deliver outcomes. - Analytical mindset comfortable with using metrics to measure success (content adoption, self-service %, deflection rate, etc.). - Team-oriented, proactive, and able to work effectively with cross-functional teams. Nice to Have - Experience with Freshworks, Zendesk, Hubspot, Salesforce Knowledge, or similar platforms. - Exposure to AI/ML-based support automation solutions. - Background in SaaS support operations or product documentation. What We Offer - Opportunity to shape and scale next-gen AI-driven customer support. - Work closely with Product and Leadership teams on high-visibility initiatives. - A collaborative environment where innovation and ownership are encouraged.
-
Only 24h Left: Graphic Designer in Ahmedabad
7 days ago
Ahmedabad, India Left of Centre Marketing Full timeJob Description Key Responsibilities - Collaborate with the team to ensure consistency of designs across various media outlets - Create compelling and effective logos, designs, print, and digital media - Maintain awareness of current industry and technology standards, social media, competitive landscape, and market trends About Company: Left Of Centre...
-
(Only 24h Left) Onboarding
3 weeks ago
Chennai, India Trident Consulting Full timeJob Description Trident Consulting is looking for an Onboarding & HR Specialist (US Staffing Industry) to join us Job Title: Onboarding & HR Specialist (US Staffing Industry) Location: India / Philippines (Remote or Hybrid) Company: Trident Consulting (A US-based IT Staffing & Solutions Firm) Type: Full-time ***** Immediate Joiners...
-
Only 24h Left: Supplier Operation Specialist
7 days ago
Delhi, India Aceolution Full timeJob Description Job Description: Supplier Operation Specialist Work Type: Hybrid/Remote Work time: EST and PST time zone work hours Location: India (Anywhere) job Summary As a Supplier Operations Specialist, you will support supplier qualification, ramp-up, and performance monitoring for data center hardware manufacturing. You will work closely with...
-
Bengaluru, India Kazam Full timeJob Description About Kazam Kazam is an EV charging and energy management pioneer in the ClimateTech industry. With a strong focus on interoperability and scalability, Kazam collaborates with public and private stakeholders to catalyse a New Energy future. With a presence in 12 emerging countries, Kazam makes hardware and software for meeting charging needs...
-
India Adit Full timeJob Description Summary: We are seeking a highly skilled Payment Operations Specialist. The ideal candidate will have 3 to 6 years of experience in payment operations, ensuring accurate and timely processing of payments and transactions. The Payment Operations Specialist will play a crucial role in maintaining financial integrity and efficiency within our...
-
Pune, India Mphasis Full timeJob Description Job Title : Tr Customer Support Officer - BPO Work Location :Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office) Shift time : M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift ) Two ways cabs available uptill 40 kms (Complete Night shifts only) Responsibilities Mphasis...
-
(Only 24h Left) Presentation Specialist
2 weeks ago
Gurugram, Gurugram, India Acuity Knowledge Partners Full timeJob Description About the Role Responsible for designing PowerPoint presentations including charting, creating/importing graphics, animation and template creation for client casework and non-client related projects. Should possess a good eye for layout and design, attention to detail, ability to take direction well, have a positive attitude and the ability...
-
(Only 24h Left) Security Analysis Specialist
1 week ago
Noida, India NTT DATA North America Full timeJob Description Req ID: 338560 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Security Analysis Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Title...
-
▷ Only 24h Left: Sales Specialist
2 weeks ago
Bengaluru, India BlueSkyCSR Full timeJob Description About BlueSkyCSR BlueSkyCSR is India's only NABCB-accredited independent impact assessment body for CSR projects, recognized for its rigorous, evidence-based approach to measuring social impact. It is also one of the very few entities recognised by ICMAI & SEBI to conduct social assessments for social projects listed on the Social Stock...
-
Only 24h Left! SEO Specialist
2 weeks ago
India DecodeUp (P) Limited Full timeJob Description Solutions OUR KEY SOLUTIONS Commerce e-commerce solutions B2B solutions Enterprise edge B2C, D2C solutions Customer first Community Custom-built interactive portals MORE Website design & development Mobile applications Custom web applications Graphic design Digital marketing Services OUR SERVICES Website design and development Simplifying...
