Growth & Purpose - Client Account Management - AVP

Job Description Position Summary AssociateVicePresidentClientAccountManagementIndustryLeader(LifeSciencesand Healthcare) Client Account Managers (CAMs)translateaccount strategy into reality by navigatingthefirm, curatingand delivering the best of Deloitte for the client, and leading core account operations to accelerate profitable growth. CAMs are organized by industries and are focused on bringing efficiencies and leading practices to Deloitte's most important clients in these industries. CAMs assist internal leaders in strengthening relationships and expanding services by generating strategic industry, cross-sector, and company level insights to address client issues. WeareseekingadynamicCAMIndustryLeadertoleadtheLifeSciencesandHealthcare(LSHC)CAMteam comprisingof60CAMsacrossUSandIndia.Weareseekingapersonwith16+yearsofexperienceinaccount managed, in the LSHC industry. Ideal candidate should have demonstrated strategic leadership of large teams with a track record ofenabling growth and valuedrivers. Candidateshould possess account management experience, strong research & analytical skills, along with excellent communication skills. Workyou'll do Theprofessionalwillbeexpectedtoa)leadtheLSHCCAMteamandb)serveasaleadCAMononeormore accounts. - As the LSHC CAM Industry Leader, the professional will strive to create a strong community of industry aligned CAMs with the understanding and capability to drive growth and deliver differentiated value to our clients, client leaders, business leaders, teams, sectors, and key stakeholders across the firm. In particular, the CAM Industry Leader will partner with Deloitte industry leadership to support account growth, identify and roll out leading practices, help build and maintain relationship strategy and drive innovation at our priority clients.The CAM Industry Leader is also responsible for building a dynamic community of practice across US and India - that creates and promulgates leading practices; mentors and manages team members to deeply understand their clients, the marketplace, industries and roles and maintain rigor around evolving our organization to become known as trusted advisors for account leadership. The CAM Industry Leader also partners across Clients and Markets Growth (CMG) teams to bring the best of Deloitte to our CAM team broadly. Expectations PartnerwithBusiness,IndustryandSector Leaders - Businessleadership: UnderstandDeloitte'scapabilitiesandprioritiesineachindustrysectorandhelpour industry/sector and account business leaders drive cross-functional engagement and business with our clients - Industry leadership: Partner with key industry leaders on industry priorities and strategies and build a community of effective CAMs that understand industry trends,have marketplace knowledge and the key client issues within that; collaborate with Industry Chief of Staff on key industry events and initiatives (e.g. Industry Forum, industry learning, industry leader calls, sector leader meetings, etc.) - Account leadership: Buildrelationshipswithaccountpartnersandotherindustryalignedaccountleaders to understand their priorities and shape CAM industry priorities accordingly. - Industry colleagues: Engage with industry marketing, global, client relationship executives (CREs) and sales executives (SEs) communities, knowledge services, etc. to align on strategy and approach, share insights and best practices - Deployment: Understand portfolio and accounts and provide insights to the CAM Resource leader regarding deployment of resources to maximize value for the industry clients - Enhance insights: Provide consistent opportunities for team members to learn industry, sector, and account priorities/strategies; equip our team to become strategic advisors DevelopOurPeopleandOur Community - Build a high performing community: Bring CAMs together within and across industry teams and facilitate collaboration and best practice sharing. Responsible for talent management of India CAM team members including recruitment, training, performance management and evaluation, talent engagement, rewards and recognition. Promote best practice and knowledge shares among US and USI (US firm's offices in India) team members - Build a team of leaders: Focus on development and leadership opportunities within the Industry and Sector - As a CAM on a priority account, the professional will be responsible for partnering with internal account leadership to shape and execute the account strategy which includes developing strategies to build strong relationships with the client, building a cross-functional and global (where appropriate) team to deliver a seamless experience to the client, and taking an active role in managing risk and quality within the account. The professional will also be expected to develop client facing materials, including presentations, meeting agendas,andproposals.He/shoulddemonstratestrongresearch,analysis,writing,presentation,and communicationskills.TheprofessionalwillworkwiththeIndiaandUSbasedLSHCCAMcolleaguesaswell as seniorleadersfromDeloitte'sclientaccountteamsinthe US. Expectations Deliverbest-in-classaccountoperations services - Client Impact/External Facing Activities: Developanddistributecontentonthoughtleadership,pointsof view documents, and webinars. Develop and manage distribution tracking systems to ensure measurement against marketing KPIs. - Account Operations/Internal Team Management Activities:Develop strategies or solutions specific to account's priorities, pain points, or to develop relationship. Conduct company, executive, and industry specific research insights and prepare the account leadership for their client meetings. Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet. Gather account financials from project controllers, populate eminence-related information, and update key client developments, including news and quarterly earnings summaries. Help in development and maintenance of SharePoint based team sites and support account-level financial activities. - Contract, Risk and Quality Management Activities: Manage account-specific contracts and ensure adherence to confidentiality and compliance requirements. Assist in the onboarding/off boarding of account team. Requisitecore Skills - Passionateaboutservinginternalaccountteamstodeliverthebestofthefirmand strengthen relationshipswithDeloitte'smostimportant clients - Abilitytobuildrelationshipsandcredibilitywithinternal clients - Self-motivated,proactive,innovative,andstrongteam player - Stronganalytical,problem-solving,andcriticalthinking skills - Strongpersuasion,influencing,negotiation,andconflictresolution skills - Abilitytothinkstrategicallyandconceptualizeoperationalplanstoimplementaccount-specificstrategies such as communication and relationship strategy - Strongresearchskills.ExtensiveknowledgeofdatabasessuchasFactiva,Hoovers,OneSource, etc. - SolidknowledgeofmarketingframeworkssuchasSWOT,PESTLE,Porter'sFiveForces, etc. - Ability to structure, organize, and synthesize information to develop key insights at company/industry level - Strongpresentationandverbalandwrittencommunicationskills,andexperiencecommunicatingto,and working with, virtual teams - Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint - Accustomedtoworkinginteams,includingvirtual teams. - Highlydevelopedpersonalandprofessionalethicsare expected - DeepknowledgeoftheUS/GlobalLSHCindustryis preferred - Excellentteammanagementandcoaching skills Qualifications,Experience,WorkLocation,and Timing - Academicqualification:Master'sDegreelike MBA - Workexperience:16+ years - Location: Hyderabad/Bengaluru - Workhours:2:00PM11:00 PM Howyou'll Grow At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow.We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignments to help accelerate their careers along the way. No two people learn in exactly the same way. So, we providea range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of ourcommitment to our people's growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, weknowthat great peoplemakea great organization.Wevalueourpeopleand offeremployees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and arecontinuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extendstorelationshipswithourclients,ourpeopleandourcommunities.Webelievethatbusinesshasthepowerto inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. Recruiting tips Fromdevelopingastandoutresumetoputtingyourbestfootforwardintheinterview,wewantyoutofeelprepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits AtDeloitte,weknowthatgreatpeoplemakeagreatorganization.Wevalueourpeopleandofferemployeesabroad range of benefits. Learn more about what working at Deloitte can mean for you. Ourpeopleand culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives,andbringmorecreativityandinnovationtohelpsolveourclientmostcomplexchallenges.Thismakes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Wearefocusing our collective efforts to advance sustainability, equity, and trust thatcometolifethroughourcorecommitments. LearnmoreaboutDeloitte'spurpose,commitments,andimpact. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learningexperiencestoformaldevelopmentprograms,ourprofessionalshaveavarietyofopportunitiestocontinue to grow throughout their career. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 315218