Manager - Client Account Management (CAM) - CMG

Job Description Summary Position Summary Manager Client Account Management The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to Deloitte's most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients. Work you'll do The professional will be expected to serve as a lead client account manager for one or more accounts. The professional will be responsible for partnering with internal account leadership to shape and execute the strategy of engaging with the end client, building a cross-functional and global (where appropriate) team to deliver a seamless experience to the client, and taking an active role in managing risk and quality, as appropriate. The professional will partner with the CAM leaders to drive consistency and excellence across geographies. The professional will provide insights and recommendations to innovate and increase the value CAM provide to account teams. He/she will also provide regular feedback and suggestions to better the team and serve our end clients. The professional will be expected to develop client facing materials, including presentations, meeting agendas, and proposals. He/should demonstrate strong research, analysis, writing, presentation, and communication skills. The professional will work with the India and U.S.-based E&R CAM colleagues as well as senior leaders from Deloitte's client account teams in the US. CAM responsibilities: Client Impact/External Facing Activities: - Develop and distribute content on thought leadership, points of view documents, and webinars - Develop and manage distribution tracking systems to ensure measurement against marketing KPIs Account Operations/Internal Team Management Activities: - Develop strategies or solutions specific to account's priorities, pain points, or to develop relationship - Conduct company, executive, and industry specific research insights and prepare the account leadership for their client's meetings - Assist in the development and maintenance of account relationship tools including relationship map, organizational charts, and the political balance sheet - Gather account financials from project controllers, populate eminence-related information, and update key client developments, including news and quarterly earnings summaries - Help in development and maintenance of SharePoint based team sites - Support account-level financial activities Contract, Risk and Quality Management Activities: - Manage account-specific contracts and ensure adherence to confidentiality and compliance requirements - Assist in the onboarding/off boarding of account team Requisite core skills: - Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloitte's most important clients - Ability to build relationships and credibility with internal clients - Self-motivated, proactive, innovative, and strong team player - Strong analytical, problem-solving, and critical thinking skills - Strong persuasion, influencing, negotiation, and conflict resolution skills - Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy - Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc. - Solid knowledge of marketing frameworks such as SWOT, PESTLE, Porter's Five Forces, etc. - Ability to structure, organize, and synthesize information to develop key insights at company/industry level - Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams - Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint - Accustomed to working in teams, including virtual teams. Highly developed personal and professional ethics are expected - Knowledge of the US/Global E&R sector is preferred - Excellent team management and coaching skills The team The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to Deloitte's most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients. The India CAM team comprises individuals with industry knowledge and skill sets that enables members to work both as independent CAMs and collaborate with US colleagues on various account management activities. We are seeking a person with a flair for internal account marketing activities and possessing strong research, analytical, and account marketing skills, and an excellent command of the English language. Qualifications Required: - Academic qualification: CA/Master's Degree like MBA, preferably in Marketing - Work experience: 10-14 years - Work hours: 11:00 AM - 8:00 PM / 2:00 PM 11:00 PM Work Location: Hyderabad How You'll Grow At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearnin g. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India #CA-SK #CA-SG1 #EAG-CMG Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 302566