▷ High Salary: USI-EH26-EA-Growth

Job Description Summary Position Summary Senior Analyst Center of Account Excellence Professional On/Offboarding Delivery Center (ODC) If you would like to support Deloitte's important clients, this could be the role for you. The role provides an opportunity to provide and deliver important support services to Deloitte's client account teams. The team Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The ODC team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence. Work you'll do As a Center of Account Excellence (CoAE) professional, you will perform operational tasks that support Deloitte to efficiently serve our clients. Key Responsibilities Client Deliverables: - Ensure that critical data is entered accurately into forms and applications according to written instructions, - On/offboard professionals to and from project teams using onboarding platforms/client third-party systems, - Understand requirement, follow detailed instructions, and execute the on/offboarding process, - Complete assigned data entry tasks as per agreed Quality and Service Level Agreements (SLAs), - Generate reports and provide status updates. Quality Control: - Review tasks completed by team members to ensure they are error free, - Own the quality review processes to ensure all tasks meet the quality standards of CoAE, - Ensure team meets set standards of quality and timelines, - Provide real-time, honest, and actionable feedback to junior team members. Project Handling: - Independently handle end-to-end life cycle of requests including assignment of tasks, quality checks, and completion of tasks, - Monitor the team's shared mailbox daily, - Collaborate with other teams to deliver services, - Prepare process documents and training modules for new hires/junior team members, - Work as a POC for client account teams leveraging or looking to leverage ODC services, - Develop Templates, Standard Operating Procedures (SOPs) and assist in developing processes, - Identify opportunities to optimize processes, increase efficiency and increase client value. Team Management Support: - Understand, track and report progress of the team, - Share learnings and assist/train junior team members on their tasks, - Provide input to Team Leads on team members performance. Qualification and Experience required: - 4-6 years of professional experience. Prior experience in Shared Services/Operations preferred, - MBA and/or Masters in relevant field preferred. Bachelor's degree required, - Location: Hyderabad/Bengaluru. Skills - Proficient in Microsoft Office suite including reporting skills in Excel, - Understanding of end-to-end Services model, - Ability to work virtually and multitask, - Solid reasoning and problem-solving skills, - Experience working in a fast-paced, team environment, - Excellent verbal and written communication skills, - Attention to detail with good client service attitude, - Ability to manage multiple stakeholders, - Coach team members and provide first level advice on procedures/methods. Work Timings: 2PM 11PM IST or 11AM 8PM IST (as per business requirement). How You'll Grow At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the Deloitte name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright 2025 Deloitte Development LLC. All rights reserved Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 300312