Vice President- Global Operating Leader

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Vice President- Global Operating Leader The Global Operating Leader is responsible for the overall service delivery management for all the service lines of F A viz PTP OTC and RTR You will be the key point of contact for GBS and Business for any service delivery related escalations management This role acts as the SPOC for all the service in - Genpact process The role of Global operating leader includes liaising with business and GBS understanding their expectations and updating the Genpact service lines teams and providing guidance to meet the expectations The role will work in conjunction with operational teams internal and external stakeholders to ensure service delivery transformation and change management Responsibilities Service Delivery management Managing the service delivery and ensuring that the agreed service levels are met Set up a strong governance model in place with internal external stakeholders Working as a point of contact for Escalation related to service delivery Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes Responsible for people leadership and driving engaging and motivating the team Reviewing and approving Resource planning and staffing Ensure client happiness and successful external internal audit Help promoting diversity inclusion and employee engagement across global teams and developing a strong leadership pipeline Expand the role s financial focus to include managing cost-to-serve ratios EBITDA impact and driving profitability for service lines Explicitly include data analytics and AI as a core responsibility for decision-making operational efficiency and predictive performance optimization Contract Management Lead contract renewal discussions and drive closure Discussing and finalizing the FTEs billing Responsible for reviewing and finalizing addition of scope Ensuring governance over contractual productivity delivery Cross functional collaboration Working closely with LDT Knowledge Management Transition ERC teams to drive the transformation Resource learning and developments ongoing knowledge transfers and Audit compliances in the process Key Competencies Strategic Vision Execution along with Problem-Solving attitude Innovation Digital Proficiency Client-Focused Innovation Relationship Management Financial Acumen Operational Efficiency Process Improvement People Leadership Culture Development Technological Digital Proficiency - AI and Data-Driven Leadership Risk Management Governance Compliance Qualifications Minimum qualifications Bachelor s degree in business Operations Management or a related field MBA or equivalent preferred Relevant years of experience in the outsourcing or BPO industry with experience in a senior global operations role Demonstrated expertise in managing large-scale multi-regional service delivery teams Strong understanding of digital transformation automation and operational technologies Preferred qualifications Relevant work experience in overall F A across RTR PTP OTC domains Experience with Lean Six Sigma or similar process improvement methodologies Very good written and verbal communication skills Proficient in MS Office applications especially in MS excel PowerPoint Presentation Good analytical and problem-solving skills and ability to balance team and client discussions Exceptional leadership communication and client relationship management skills Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training