Telecall

4 weeks ago

Coimbatore India Cheran Group of Companies Full time

Job Description

Skills:
Time Management, Attention to Detail, Teamwork, Customer Relationship Management, Lead Generation, Call Scripting,

Job Description

Job Description

Roles and Responsibilities of Tele-Caller Admission

- Responding to queries regarding admissions, fees, and financial assistance
- Keeping up to date with admissions policies and procedures
- Collaborate with other departments, as appropriate, to provide the best possible customer service experience.
- File and maintain student application documents in the Colleges system database / Software
- Ensuring conversion of admission as per the minimum set parameters
- Providing detailed information about college programs
- Answer incoming calls from prospective students, parents, and other queries
- Follow up on unanswered calls, emails, and inquiries and take the necessary action required
- Assist applicants through the admission process by providing guidance and assistance.
- Serving as the first point of contact for visitors
- Assisting with the development of admission materials
- Assisting admissions officers in reviewing applications and tracking admissions statistics
- Execute sales and marketing campaigns, as applicable.
- Ensure all customer service issues are resolved promptly and courteously.
- Respond to inquiries about fees, funding options, and other admission-related topics.
- Record, monitor, and report on calls received and follow-ups made.

Female Candidates are preferred.

Preference will be given for Immediate Joiners

Work Location: Coimbatore

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