Client Services Consultant

Client Services ConsultantBengaluru Karnataka India Req 1741Tuesday April 22 2025Who We AreMagnit is the future of work Serving hundreds of the worlds most recognizable brands for the past 30 years Magnit offers the industrys first holistic platform for the modern workforce Magnit s integrated workforce management IWM platform supported by data software intelligence and best-in-class services team is key to our clients success It can adapt quickly to regional or industry economic shifts and provides the speed scale flexibility transparency and expertise required to meet an organizations contingent workforce management talent strategy and broader organization goals At Magnit youll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe Magnit is hiring several Client Services Consultants for our teams working onsite in our Bangalore Karnataka India Office About the RoleThe Client Services Consultant plays a pivotal role in ensuring a positive and productive experience for both clients and contractors throughout the lifecycle of contractor assignments and the requisition fulfillment process This multifaceted position requires a strong understanding of contingent workforce principles recruitment fundamentals employee relations co-employment and VMS HRIS systems As a key contact representing Magnit the consultant regularly interact with contractors client corporate functions third-party suppliers and internal colleagues to guarantee seamless service delivery and successful contingent workforce outcomes The ideal candidate will have 5 years of experience in staffing industry operations HR recruiting or Master Service Provider MSP Success in this role requires exceptional interpersonal and communication skills sound judgment in addressing concerns effective negotiation abilities a personable and professional presence and an analytical mindset for data analysis Key ResponsibilitiesRequisition and Supplier Management Manage the end-to-end requisition fulfillment process through the contingent worker Vendor Management System VMS including creating requisitions when necessary and facilitating market analyses Proactively engage with hiring managers to qualify requisitions understand needs and communicate relevant information to approved suppliers Select appropriate suppliers and distribute requisitions to ensure timely fulfillment potentially hosting spotlight calls to drive results Ensure compliance across supplier partnerships by communicating program requirements and partnership expectations Facilitate the relationship and interaction between candidates staffing desk suppliers and hiring managers ensuring compliance with program requirements and partnership expectations Screen candidates review submissions create shortlists select suitable candidates and negotiate offers to secure top talent Contractor and Client Relationship Management Serve as a primary point of contact for contractors and client managers Facilitate orientation sessions and check-ins for new hires to provide a smooth onboarding experience Address and resolve inquiries from clients suppliers and contractors ensuring effective and consistent communication and escalating to internal leaders as needed Partner with the Account Management team to understand client priorities and expectations Maintain quality service and day-to-day account operations with a focus on meeting contractual deliverables outlined in the Scope of Work Contingent Workforce Expertise and Compliance Serve as a subject matter expert in the contingent workforce employment arena encompassing onboarding protocols worker classifications employee relations immigration and visa types payroll processing and end-of-assignment procedures Apply sound judgment in employee relations matters and coach client managers to ensure collaboration and risk mitigation Address performance concerns with contractors or suppliers providing and resolving feedback as appropriate Operational Efficiency and System Management Coordinate and effectively collaborate with internal team members and cross-functional teams to ensure efficient operations Develop proficiency within the client Vendor Management System VMS HRIS including troubleshooting and resolving complex issues related to payroll billing and employee data while maintaining accurate and complete VMS records Monitor project spending conduct quality calls to gather worker feedback and ensure projects are on track and within budget as applicable Manage projects and ad hoc reports as needed Note The scope of responsibilities may vary based on team size and may be limited to specific product lines employer of record staffing desk or SOW or span multiple product lines What You Will Need Bachelor s degree or equivalent experience 5 years of working experience in a relevant area such as staffing industry operations HR recruiting or MSP is preferred Proficiency in MS Office Outlook Excel Word Strong and proactive communication skills both written and verbal with the ability to interact effectively across all layers of the organization Excellent customer service administrative time management and organizational abilities Attention to detail critical thinking problem-solving sense of urgency and a Can-Do attitude What Magnit will Offer YouAt Magnit youll be joining an innovative high-growth environment and can quickly make an impact to help transform the largest companies in the world You will work with passionate colleagues who collaborate and deliver Magnit offers all employees the opportunity for growth and development and we want individuals to fulfill their potential and blaze their own trails Magnit will offer you a competitive PTO and benefits package including medical dental and vision coverage retirement planning as well as discounts and perks for tickets travel merchandise and more Magnit encourages employees to participate in giving back and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community If this role isnt for youStay in touch we will let you know when we have new positions on the team To see a complete list of our open career opportunities please visit To do our best work we need different viewpoints Therefore we celebrate diversity and embrace inclusion As an equal opportunity employer we are dedicated to building a team that represents a variety of backgrounds perspectives and skills We strive to ensure that we maintain a positive and enriching work environment for all By applying to this role you consent to Magnit safely storing and managing your personal data Please read this link to learn more