Client Services Lead
4 weeks ago
Job Overview Under broad guidance ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship either broad client or offering focused Essential Functions Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction under supervision Assists team members to build establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact possibly focused on a specific product or service Ensures through review and verification that the product deliverable meets the customer s specifications including timeliness and quality Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client Monitors performance against existing service agreements and ensures client s obligations are met Researches analyzes and responds to client that require an in-depth understanding of the client specific business line and or therapeutic market May conduct product services and process training for clients and other employees May conduct service meetings at client sites Represents IQVIA on external client projects May mentor and lead other client service reps and represent the manager in their absence Qualifications Bachelor s Degree Req Four 4 years of related work experience Req One 1 to two 2 years experience as an IQVIA Client Service Representative Req Broad knowledge of the concepts practices and procedures of the client service representative field Req Broad knowledge of IQVIA products and the Pharmaceutical industry Req Meeting facilitation presentation and training experience Req Proficiency in PC applications such as Excel Ability to communicate effectively with various levels in the organization written and oral and to manipulate large transactional databases Demonstrated problem solving analytical and strong customer service skills Demonstrated ability to develop and maintain relationships in a diverse business environment Ability to travel to clients and IQVIA offices as appropriate Accreditation preferred in multiple business lines of IMS service certification program Req IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide Learn more at
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Account Coordinator
1 week ago
bangalore, India Premiere Digital Services Full timeThe Account Coordinator is vital to the Client Services department as the customer contact and liaison for order management. The Account Coordinator focuses on Customer Management and on fulfilling the customer's orders. They are responsible for working with production to ensure the customers' orders are fulfilled on time and defect-free. Responsible for...
