Urgent Search: Manager, Client Services

Manager Client ServicesBengaluru Karnataka India Req 1694Tuesday April 22 2025Who We AreMagnit is the future of work Serving hundreds of the worlds most recognizable brands for the past 30 years Magnit offers the industrys first holistic platform for the modern workforce Magnit s integrated workforce management IWM platform supported by data software intelligence and best-in-class services team is key to our clients success It can adapt quickly to regional or industry economic shifts and provides the speed scale flexibility transparency and expertise required to meet an organizations contingent workforce management talent strategy and broader organization goals At Magnit youll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe About the RoleAs a Manager within Client Services Operations you will be pivotal in leading consultants supporting the daily operations of assigned client account s and ensuring the successful delivery of Magnit s contingent workforce programs This role demands a strong focus on team leadership client relationship management and operational excellence You will be responsible for managing and developing a team of Senior Consultants and Consultants fostering their growth and ensuring seamless service delivery particularly in requisition fulfillment and contractor care Your contributions will directly impact client satisfaction operational efficiency and the strategic goals of the account Key ResponsibilitiesTeam Management and Development Manage staff in compliance with employment laws and Magnit HR policies including daily supervision performance management and career development Ensure new staff have sufficient training guidance and mentorship Create effective development plans for direct reports to ensure retention and productivity while helping to foster a collaborative high-performing environment Ensure adherence to contractual obligations and maintain superior service quality through effective team management and cross-training Quality and Relationship Management Cultivate strong relationships by engaging in operational meetings with key contacts proactively seeking feedback and understanding the evolving needs Ensure exceptional service delivery across contingent workforce management independent contractor compliance payrolling statement of work management worker lifecycle processes on offboarding and co-employment risk mitigation Address and resolve inquiries and concerns from Client Services leaders promoting effective communication and high satisfaction levels Partner with the Account Management team to understand priorities and expectations that best support the client Contribute to account strategy as needed through participation in Internal Account Reviews and the development of Quarterly Business Development Plans as well as supporting the annual forecast and monitoring team performance against it Maintain quality client service and day-to-day operations focusing on meeting KPIs SLAs Operational Excellence and Improvement Ensure adherence to contractual obligations and maintain superior service quality through process optimization Implement new processes or enhance current processes to improve efficiencies Leverage internal best practices by building relationships with Magnit colleagues supporting other clients to identify and implement process improvements Drive continuous improvement by conducting a thorough analysis of performance data and department metrics Collaborate with the site director to lead and support department-wide initiatives Consult and collaborate with cross-functional teams to ensure a seamless end-to-end process What You Will Need Bachelors degree 10 years experience in client services staffing MSP space HR recruitment or related areas with 3 years in a people management role Stakeholder Management SLA Service Delivery Quality improvement initiatives preferred Expertise in vendor management systems VMS contingent labor lifecycle requisition fulfillment onboarding and supplier management Experience working with US markets familiarity with compliance requirements in this region is a plus Experience evaluating and improving process management Proficiency in MS Excel preferred Service detail oriented Strategic thinking and complex problem-solving skills What Magnit will Offer YouAt Magnit youll be joining an innovative high-growth environment and can quickly make an impact to help transform the largest companies in the world You will work with passionate colleagues who collaborate and deliver Magnit offers all employees the opportunity for growth and development and we want individuals to fulfill their potential and blaze their own trails Magnit will offer you a competitive PTO and benefits package including medical dental and vision coverage retirement planning as well as discounts and perks for tickets travel merchandise and more Magnit encourages employees to participate in giving back and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community If this role isnt for youStay in touch we will let you know when we have new positions on the team To see a complete list of our open career opportunities please visit To do our best work we need different viewpoints Therefore we celebrate diversity and embrace inclusion As an equal opportunity employer we are dedicated to building a team that represents a variety of backgrounds perspectives and skills We strive to ensure that we maintain a positive and enriching work environment for all By applying to this role you consent to Magnit safely storing and managing your personal data Please read this link to learn more