Manager - Sales, B2C

Location: Bangalore

Reporting To: Founder/Director

About Mommy Shots by Amrita

Mommy Shots by Amrita (MSBA) is a premium maternity, newborn, and child photography brand that crafts timeless memories for families. As the business expands its B2C vertical, we are looking for a strong Sales & Collections Head to drive revenue, own the entire client acquisition funnel, and ensure seamless customer conversions backed by strong data discipline.

Role Overview

The Head of B2C Sales & Collections will be responsible for driving all direct-to-consumer sales channels at MSBA – inbound, outbound, referrals, and collaborations. This role demands both strategic ownership (pipeline growth, partnerships, reporting frameworks) and hands-on execution (lead follow-ups, negotiations, collections). You’ll be the anchor of our B2C revenue engine, ensuring high conversion rates, healthy cash flows, and consistent customer experience.

Key Responsibilities

Sales Strategy & Execution

- Own the end-to-end B2C sales funnel – from lead capture to closure, across Instagram, website, referrals, and walk-ins.

- Develop and execute structured outbound calling and follow-up processes to maximize conversions.

- Build and manage collaborations, partnerships, and influencer tie-ups that expand the lead pipeline.

- Create, track, and optimize conversion metrics (inquiries → consultations → bookings → repeat clients).

Lead Management & Reporting

- Implement disciplined tracking of leads across all touchpoints, ensuring no inquiry is lost.

- Maintain structured reports on Excel/CRM: daily sales dashboard, weekly funnel reviews, and monthly revenue forecasts.

- Present actionable insights to the Founder on conversion ratios, revenue trends, and bottlenecks.

Negotiation & Collections

- Drive effective client negotiations and persuasion to close deals at premium pricing while protecting margins.

- Own the collections process – from advance payments to final settlements – with tact and firmness.

- Proactively address discrepancies or delays in client payments, maintaining professionalism and client goodwill.

Collaboration & Multitasking

- Work closely with Operations and Photography teams to ensure smooth handovers from sales to delivery.

- Manage multiple priorities daily without being overwhelmed – balancing inbound calls, outbound follow-ups, reporting, and collections.

- Introduce process improvements to make the sales day structured and efficient.

Candidate Profile

Experience & Skills

- 5–8 years of experience in B2C sales, preferably in premium consumer services (hospitality, wellness, events, photography, lifestyle, luxury brands).

- Proven track record of exceeding sales targets and managing collections.

- Strong proficiency in Excel and data-driven reporting; familiarity with CRMs is a plus.

- Exceptional communication, persuasion, and negotiation skills.

- Adept at multitasking in a high-volume, fast-paced environment.

Mindset & Attributes

- Entrepreneurial and hands-on – thrives in a growing, boutique brand environment.

- Structured, organized, and disciplined in follow-ups and reporting.

- Customer-centric, balancing empathy with firmness in negotiations and collections.

- Collaborative team player, yet able to work independently and own outcomes.

What We Offer

- Opportunity to shape and scale the B2C sales engine of a growing premium photography brand.

- Exposure to both strategic and operational aspects of consumer sales.

- Creative, entrepreneurial, and people-focused work environment.

- Competitive salary + performance-based incentives.