Manager - Sales, B2C

Location: BangaloreReporting To: Founder/DirectorAbout Mommy Shots by AmritaMommy Shots by Amrita (MSBA) is a premium maternity, newborn, and child photography brand that crafts timeless memories for families. As the business expands its B2C vertical, we are looking for a strong Sales & Collections Head to drive revenue, own the entire client acquisition funnel, and ensure seamless customer conversions backed by strong data discipline.Role OverviewThe Head of B2C Sales & Collections will be responsible for driving all direct-to-consumer sales channels at MSBA – inbound, outbound, referrals, and collaborations. This role demands both strategic ownership (pipeline growth, partnerships, reporting frameworks) and hands-on execution (lead follow-ups, negotiations, collections). You’ll be the anchor of our B2C revenue engine, ensuring high conversion rates, healthy cash flows, and consistent customer experience.Key ResponsibilitiesSales Strategy & Execution- Own the end-to-end B2C sales funnel – from lead capture to closure, across Instagram, website, referrals, and walk-ins.- Develop and execute structured outbound calling and follow-up processes to maximize conversions.- Build and manage collaborations, partnerships, and influencer tie-ups that expand the lead pipeline.- Create, track, and optimize conversion metrics (inquiries → consultations → bookings → repeat clients).Lead Management & Reporting- Implement disciplined tracking of leads across all touchpoints, ensuring no inquiry is lost.- Maintain structured reports on Excel/CRM: daily sales dashboard, weekly funnel reviews, and monthly revenue forecasts.- Present actionable insights to the Founder on conversion ratios, revenue trends, and bottlenecks.Negotiation & Collections- Drive effective client negotiations and persuasion to close deals at premium pricing while protecting margins.- Own the collections process – from advance payments to final settlements – with tact and firmness.- Proactively address discrepancies or delays in client payments, maintaining professionalism and client goodwill.Collaboration & Multitasking- Work closely with Operations and Photography teams to ensure smooth handovers from sales to delivery.- Manage multiple priorities daily without being overwhelmed – balancing inbound calls, outbound follow-ups, reporting, and collections.- Introduce process improvements to make the sales day structured and efficient.Candidate ProfileExperience & Skills- 5–8 years of experience in B2C sales, preferably in premium consumer services (hospitality, wellness, events, photography, lifestyle, luxury brands).- Proven track record of exceeding sales targets and managing collections.- Strong proficiency in Excel and data-driven reporting; familiarity with CRMs is a plus.- Exceptional communication, persuasion, and negotiation skills.- Adept at multitasking in a high-volume, fast-paced environment.Mindset & Attributes- Entrepreneurial and hands-on – thrives in a growing, boutique brand environment.- Structured, organized, and disciplined in follow-ups and reporting.- Customer-centric, balancing empathy with firmness in negotiations and collections.- Collaborative team player, yet able to work independently and own outcomes.What We Offer- Opportunity to shape and scale the B2C sales engine of a growing premium photography brand.- Exposure to both strategic and operational aspects of consumer sales.- Creative, entrepreneurial, and people-focused work environment.- Competitive salary + performance-based incentives.