Cluster Manager – Operations

3 days ago

Bengaluru India Worko Full time

Job Description

Role Overview

This role is with Worko.ais client, is a quick service app,that provides on-demand home services

We are looking for a dynamic and execution-focused Cluster Manager Operations to lead and manage operations in a specific region.

Key Responsibilities

- Own the operational metrics and service delivery standards across a defined cluster.
- Lead and manage Team Lead Operations to ensure smooth daily operations.
- Ensure consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability.
- Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.
- Manage on-ground escalations and ensure timely resolution of customer issues.
- Drive operational efficiency through process improvements, cost control, and workforce planning.
- Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement.
- Take initiative and proactive steps to improve service quality.

Requirements

- Experience more than 1 year

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