Cluster Manager – Operations

2 weeks ago

Bengaluru, Karnataka, India Worko Full time

Role Overview

This role is with Worko.ai's client, is a quick service app,that provides on-demand home services

We are looking for a dynamic and execution-focused Cluster Manager – Operations to lead and manage operations in a specific region.

Key Responsibilities

  • Own the operational metrics and service delivery standards across a defined cluster.
  • Lead and manage Team Lead Operations to ensure smooth daily operations.
  • Ensure consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability.
  • Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.
  • Manage on-ground escalations and ensure timely resolution of customer issues.
  • Drive operational efficiency through process improvements, cost control, and workforce planning.
  • Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement.
  • Take initiative and proactive steps to improve service quality.

Requirements

  • Experience more than 1 year

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