Cluster Manager

3 weeks ago

Bengaluru, Karnataka, India Kots Full time

KOTS is a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore.

Job Designation :: Cluster Manager

Experience :: 10+ years in facility management (preferably residential real estate.)

Job Loction :: Bangalore

Employment type :: Full Time Field work.

Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM

Workdays :: 5.5 days with fixed Sunday week off.

(Work from home is Not available)

Bike: Required

Role & responsibilities

1. Tenant Relations and issue management

  • Check In, CheckOuts for Tenants.
  • Tenant Escalations.
  • Foster positive relationships with tenants to ensure tenant satisfaction and retention.

2. Building Maintenance :

  • Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
  • Drive property inspections to identify maintenance needs and address them promptly.
  • Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
  • Ensure the records of Inventory items within all properties common area & inside flats is maintained.
  • All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.

3. Staff management ::

Cluster Manager is required to manage operations related to all staff. Staff Types include -

i) Management team staff = Facility Managers & Team Leads & Operations Executives.

ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..

__ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..

Give periodic Trainings & Feedback to all staff on performance & process updates.

Co-ordinating with the manpower agencies for ensuring the staff deployments.

4.Reports ::

  • Start of the Day & End of the Day reports across all properties within the clusters should be verified.
  • Monthly Building Audit reports should be submitted.
  • Monthly utility reports , expense reports should be submitted.

Qualifications & skills that is required for this role ::

  • Ability to set the right expectations with the tenants
  • Ability to communicate with good articulation
  • Structured well organized and consistent with work
  • Bachelor's degree in facilities management, real estate, or a related field (preferred).
  • Knowledge of maintenance and repair
  • Ability to independently travel to properties within the assigned geographical cluster

CTC Package :: 8 to 10 lacs per annum

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