Service Desk L2

Service Desk - L1 and L2 Support Tech Mahindra is Hiring for Service desk Role - L1 and L2 Support (WFO) Roles & Responsibilities:Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. ...

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Providing a Single Point of Contact (SPOC) for assistance with IT services under scopeLog IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)Acknowledge the tickets, allocate appropriate categoryClassify the tickets as per Severity and ImpactCommunicating pertinent information...

Greetings from MastekWe are seeking a Service Desk - L1 Support Engineer on Contract. This is going to be a Direct Contract with Mastek.Sharing below Job Description, please apply if you are interested.Job Title: Service Desk L1 Support Engineer (Contract - 8 Months)Contract Duration: 8 monthsStart Date: We are looking for immediate joiner.Shift...

Job Description of Service Desk AnalystRole: Service Desk AnalystAccountability• Ability to work in 24*7 environment, this is a must• First Point of Contact for users to report Technical issues• Record all interactions through call, email or chat in the Ticketing System. Resolve issuesunder support boundaries and route issues beyond scope to the...

Roles & Responsibilities NOC Engineer (L1 / L1 Lead / L2)Core (All)247 NOC ops: monitor alerts, handle tickets on phone (Zoho Desk / ServiceDesk Plus), set ETAs, document clearly.Follow runbooks, maintain KB, clean shift handovers, join incident bridges (Teams/Zoom).Tools: Site24x7, ManageEngine OpManager/Endpoint Central, Grafana, Azure/AWS monitors.Clear...

B2B Service Desk Agent We're looking for B2B Service Desk Agent with 0–18 months of experience who have a passion for customer service and excellent communication skills. - It's a calling profile, so strong spoken English and a customer-focused attitude are key - Location: Noida, India - Joining: Immediate If interested, send your...

Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

Responsibilities:* Greet guests, manage front desk operations & handle queries via phone/in person* Maintain guest database & update records accurately* Coordinate housekeeping services & resolve issues promptly

Senior Service Desk - Technical Support "Senior Service Desk Associate English India – Work from Office Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and...