Operations Executive

3 days ago

Bengaluru India Vedantu Full time

Job Description Operations Executive Location: Bangalore Department: Operations Employment Type: Full-Time Experience: 24 years About the Role: We're seeking a Collection Executive to join our Operations team in Bangalore. The ideal candidate will have hands-on experience managing fee collections, payment reconciliations, and customer coordination. You'll play a critical role in ensuring smooth, accurate, and timely collection processes across multiple payment platforms. What You'll do: - Manage daily fee collections and reconciliations via payment gateways, POS, and offline modes (cash/cheque). - Track pending payments and follow up with students/parents for timely submissions. - Maintain accurate MIS reports for collections, outstanding dues, and refunds. - Coordinate with Finance and Center Operations teams for issue resolution. - Verify transactions, identify discrepancies, and ensure timely settlements. - Handle payment failure escalations and gateway disputes efficient - Support monthly audits and assist in financial reconciliations. What We're Looking for: - Education: Any Graduate - Experience: 24 years in collections, reconciliation, or payment operations (preferably in EdTech, BFSI, or Payment Gateway environments. - Strong understanding of online payment systems, CRM tools and reconciliation workflow. - Excellent communication, negotiation, and Excel skills. - Detail-oriented with the ability to meet deadlines in a fast-paced setup. Preferred Skills: - Experience with Razorpay, PayU, Cashfree, or similar payment gateways. - Exposure to ERP or CRM tools for collection tracking and reporting.

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