Customer Operations Executive

3 weeks ago


Bengaluru India Liv Ezy Full time

Job Description Customer Operations Executive - Job Description About us: Liv Ezy was founded in 2021, a platform helping people achieve their fitness goals. Our vision is to change peoples lives through fitness in a sustainable and easy way by providing customized nutrition and workout plans and monitoring their progress through daily feedback and progress reviews. Today we have more than 2,000 active users around the globe and have scaled our operations to a much larger team dealing with growing volumes and always keeping quality at its best. We are looking for individuals who are interested in a high-impact role and are able to jump in right away to help us scale Liv Ezy to the next level of growth. CTC: 3.6 - 5 LPA plus incentives Roles & Responsibilities Daily Operations Manage and execute day-to-day operational tasks to ensure smooth delivery of LivEzy's services. Follow SOPs closely and maintain operational discipline across tools and processes. Enquiry Management Handle incoming enquiries from prospective and existing clients across WhatsApp, website, and other channels. Client Support & Resolution Resolve issues efficiently while maintaining a premium, empathetic client experience. Quality & Process Support Work closely with the Quality team to track service quality. Assist in audits, compliance checks, and maintaining service benchmarks. Community & Engagement Assist in planning, hosting, and managing community challenges, events, and engagement activities. Reporting & Coordination Coordinate with coaches, operations, and leadership to ensure seamless execution. Skills & Qualifications Strong written and verbal communication skills, especially for digital-first conversations. High sense of ownership, reliability, and attention to detail. Calm, solution-oriented mindset when handling client interactions. Good time management and ability to juggle multiple tasks effectively. Comfortable working with basic tools, dashboards, and tracking systems. Prior experience in customer success, operations, or any customer-facing role is preferred. Interest in fitness, health, or wellness is a strong plus. Perks and Benefit 5 lakhs Insurance coverage. Rewards and recognition.



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