Urgent City Lead

4 weeks ago

Pune, Maharashtra, India JLL Full time
Job Description

Facilities Operations

- Manage & oversee facilities services (Soft & Hard) as part of the scope delivered
- Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
- Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
- Review operational SOPs & propose / make changes as part of continuous improvement
- Manage minor projects / Churn in the office
- Able to liaise with any local / government agencies as part of operations
- Able to liaise with Landlord on lease management and contractual services delivered

Human Experience

- Deliver the accounts Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
- Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
- Ensure the accounts HX program initiatives are measurable and tangible to the workplace
- Support all regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

- Create a fun and impactful client engagement strategy
- Engage with all guests, employees, and key stakeholders
- Imbed in the FM team a culture of empowerment, engagement, and fulfilment
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
- Ensure effective communications and reporting to clients on operation matters and Workplace Experience
- Evaluate service response time and analyse occupants service request trends and suggestions
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

- Lead the development and implementation of all internal communication strategies in collaboration with clients leadership with a focus on improving culture and employee engagement.
- Liaise with JLL team and client on soft service delivery
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships

Team Management

- Team player, motivational leader, work across business unit to establish a collaborative environment.
- Identify area of development for his /her staff
- Drive the site teams to meet all key performance indicators as set out in the Account plan & SLA.
- Actively encourage an environment that drive teamwork, co-operation & performance excellence
- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
- Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

- Ensure the monthly performance report is generated to meet SLA standards.
- Review monthly financial reports including the preparation of accruals and variance analysis

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