Immediate Start: Service Delivery Manager

4 weeks ago

Mysore, India Vlookup Business Solutions Pvt Ltd Full time

Job Title: Service Delivery Manager Location: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships, overseeing service performance, and leading cross-functional teams to deliver on service commitments. Key Responsibilities: Oversee end-to-end service delivery operations and ensure services are delivered in line with agreed SLAs and KPIs. Act as the primary point of contact for clients, handling escalations and ensuring timely resolution of issues. Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions. Collaborate with internal teams (Operations, HR, Finance, IT, etc.) to ensure smooth service delivery and continuous improvement. Conduct regular service reviews with clients and internal stakeholders. Manage and mentor service delivery team members, fostering a culture of accountability and excellence. Support project transitions, process improvements, and new service implementations. Drive continuous improvement initiatives to enhance efficiency and customer satisfaction. Ensure compliance with organizational policies, procedures, and standards. Qualifications & Experience: Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred). 5–8 years of experience in service delivery, client management, or operations leadership roles. Proven experience managing client relationships and large delivery teams. Strong understanding of service delivery processes, SLAs, and quality management. Excellent communication, leadership, and stakeholder management skills. Analytical mindset with the ability to identify process gaps and implement improvements. Proficiency in MS Office and service management tools (e.g., ServiceNow, Jira, etc.). Key Skills: Client Relationship Management Service Delivery & Operations Oversight Team Leadership & Performance Management Problem Solving & Decision Making Continuous Process Improvement Communication & Negotiation Skills

  • Service Delivery Manager

    4 weeks ago

    Mysore, India Vlookup Business Solutions Pvt Ltd Full time

    Job Title: Service Delivery Manager Location: MysoreDepartment: Operations / Service DeliveryPosition Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...

  • ▷ Immediate Start: Area Sales Manager

    4 weeks ago

    Mysore, India The Hiring Company Full time

    Job Description: Area Manager - in (Bengaluru) Role Summary The Area Manager is responsible for managing, supervising, and overseeing the performance of several Uni Seoul stores/units within a specified area in Bengaluru. The role focuses on ensuring sales growth, delivering excellent customer experience, optimizing operations, managing teams, achieving...

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    Mysore, India Genvoc Chef Academy Full time

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    Mysore, India Lexus Group Of Companies Full time

    Want an amounting staff who can make sales bill and do data entry like purchase , bank entry and stock verification and price list and who can do follow of payments have knowledge of tally That sounds like you're looking for a Store Accountant, Accounts Assistant, or Bookkeeper with a focus on retail or inventory management. 🧾 Here's a breakdown of the...

  • Account Coordinator

    3 weeks ago

    Mysore, India Premiere Digital Services Full time

    The Account Coordinator is vital to the Client Services department as the customer contact and liaison for order management. The Account Coordinator focuses on Customer Management and on fulfilling the customer's orders. They are responsible for working with production to ensure the customers' orders are fulfilled on time and defect-free. Responsible for...

  • Immediate Start! Business Development Manager

    3 weeks ago

    India, Mysore eJAmerica Full time

    Job Description Location: Mysore Work Mode: WFO Shift: US Time shift(Night shift) Experience: 4+ Years About the Role: We are seeking a highly motivated and experienced Business Development Manager (BDM) to drive growth across the North American market. As a BDM, you will be responsible for identifying new business opportunities, building client...

  • Operations Manager

    1 week ago

    Mysore, India ThoughtFocus Full time

    Job Title: Operations Manager – Finance & Accounting (F&A) TransformationLocation: MysoreExperience Required: 12–15 yearsReporting To: Delivery HeadShift Timings - 6.30 pm to 3.30 amRole OverviewWe are seeking an experienced Operations Manager with strong exposure to Finance & Accounting (F&A) operations, transformation initiatives, and...

  • Operations Manager

    1 week ago

    Mysore, India ThoughtFocus Full time

    Job Title: Operations Manager – Finance & Accounting (F&A) TransformationLocation: Mysore Experience Required: 12–15 years Reporting To: Delivery HeadShift Timings - 6.30 pm to 3.30 amRole OverviewWe are seeking an experienced Operations Manager with strong exposure to Finance & Accounting (F&A) operations, transformation initiatives, and...

  • Operations Manager

    7 days ago

    Mysore, India ThoughtFocus Full time

    Job Title: Operations Manager – Finance & Accounting (F&A) Transformation Location: MysoreExperience Required: 12–15 yearsReporting To: Delivery HeadShift Timings - 6.30 pm to 3.30 amRole OverviewWe are seeking an experienced Operations Manager with strong exposure to Finance & Accounting (F&A) operations, transformation initiatives, and...

  • Operations Manager

    7 days ago

    mysore, India ThoughtFocus Full time

    Job Title: Operations Manager – Finance & Accounting (F&A) TransformationLocation: Mysore Experience Required: 12–15 years Reporting To: Delivery HeadShift Timings - 6.30 pm to 3.30 amRole OverviewWe are seeking an experienced Operations Manager with strong exposure to Finance & Accounting (F&A) operations, transformation initiatives, and...