Inside Sales Coordinator

3 weeks ago

Mumbai, Maharashtra, India TIGI HR Solution Full time
Position : Inside Sales Executive

Experience : 1+ years

Role Overview :

As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximize lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you'll be part of a high-energy team that drives the company's primary revenue engine.

Key Responsibilities :

Lead Engagement & Conversion : Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.

Upsell & Cross-Sell : Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets

Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.

Pipeline Management : Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting

Customer Experience : Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed

Market Feedback Loop : Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys

Must-Have Qualifications

Fluent English & Hindi; clear, engaging phone presence.

- 1-3 years' experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).

- Proven record of hitting monthly revenue / conversion targets.

- Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).

- Proficient with CRMs, spreadsheets, and virtual meeting tools.

- High empathy, consultative mindset, and strong objection-handling skills.

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