Technical service executive

3 weeks ago

Surat, India ********** Full time

Job Description

Description

The Technical Service Executive will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively. This role requires a strong technical background and excellent communication skills to deliver high-quality service.The candidate should have proper knowledge of Textile dyeing and printing application. Experience of Digital printing Inks will be an added advantage.

Responsibilities

- Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
- Respond to customer inquiries regarding technical issues and provide timely solutions.
- Document and track customer issues and resolutions in the ticketing system.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Educate customers on product features and best practices to enhance their experience.

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