Application Support Analyst

Responsibilities

Direct Responsibilities

· Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.

· Perform activities related to implementation and rollout for upgrades of existing services.

· Pro-actively monitor, manage, and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)

· Provide main coverage in the "Follow the Sun" support model: perform regular checks and handover to other support teams in Singapore and New York.

· Pro-actively manage the capacity of production applications

· Plan and implement application releases, load tests and configuration changes

· Customize production tools (monitoring, batch scheduling, backups etc.)

· Provide feedback and propose solutions to management on performance, capacity

Contributing Responsibilities

1. Platform Stability & Monitoring

· Monitor and maintain the derivatives execution platform, ensuring high availability and performance.

· Conduct incident management, problem resolution, and change management to minimize disruptions.

· Proactively identify and resolve technical issues to ensure smooth business operations.

2. Technical Support & Collaboration

· Serve as the main point of contact for the Development team, troubleshooting issues and coordinating fixes.

· Work closely with business analysts, architects, and infrastructure teams to design, deploy, and enhance systems.

· Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.

3. Documentation & Knowledge Sharing

· Maintain and update technical documentation for processes, configurations, and troubleshooting guides.

· Share best practices and knowledge with the global support team to improve efficiency.

Required Skills & Qualifications

· Strong IT Background with expertise in Linux, Bash scripting, and database troubleshooting (SQL/Oracle).

· Java troubleshooting and familiarity with Python scripting.

· Experience with Jenkins/Ansible automation.

· Familiarity with monitoring tools.

· Knowledge of network protocols.

Desirable Skills:

Understanding of financial markets, derivatives trading, and FIX protocol.

Experience with Windows PowerShell, Fluentbit/Filebeat/Kibana, and Kafka.

Personal Attributes

Team player with strong analytical and problem-solving skills.

Self-motivated, detail-oriented, and organized with the ability to prioritize tasks effectively.

Excellent communication skills (written and verbal) to collaborate across teams.

Adaptable and quick learner, capable of mastering new systems and technologies.

Why Join Us?

Opportunity to work in a dynamic, global environment supporting cutting-edge trading platforms.

Collaborate with cross-functional teams to drive innovation and system improvements.

Develop expertise in high-performance, low-latency trading systems.

Technical & Behavioral Competencies

• System administration – Strong knowledge on Linux/Unix systems with ability to tune

• Operating systems for optimum performance. Good knowledge on windows

• Strong all-around IT background and proven experience in electronic trading markets on similar environments.

• Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools.

• Databases – exposure to or skills in SQL Server and Oracle

• ECN connectivity

• Good network and firewall infrastructure understanding.

• Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).

• Ability to analyze network captures

• Knowledge of Capital Markets business and environments is essential

• DEVOPS tools like Ansible, Jenkins, Bitbucket, Teamcity, Artifactory, etc.

• Experience on Tools like Geneos, Dynatrace, Bladelogic, Autosys, CFT, MQ, SFTP, Splunk, Graphana, etc.

---