Applications Support Engineer

7 days ago


Mumbai, India Begig Full time

Job Title : Application Support Engineer.

Location : Mumbai / Remote.

Job Type : Contract.

Duration : 6 Months.

About the Role :

Were looking for an experienced Application Support Engineer with 5+ years of hands-on experience in supporting cloud-based applications hosted on AWS and built using modern technologies like Node.js, Python (Django), React, MongoDB, and PostgreSQL.

The ideal candidate is a strong problem-solver with deep API and database troubleshooting skills and a passion for improving system reliability and performance.

Key Responsibilities :


- Provide advanced technical support for cloud applications hosted on AWS.


- Diagnose and resolve issues in applications built with Python (Django), Node.js, React, MongoDB, and PostgreSQL.


- Troubleshoot RESTful API issues and monitor system performance.


- Work closely with development, QA, and DevOps teams to identify and resolve application bugs and incidents.


- Maintain and update support documentation and troubleshooting guides.


- Implement monitoring, alerting, and incident management best practices.


- Participate in on-call rotation for high-priority production support.

Required Qualifications :


- Bachelors degree in Computer Science or related field.


- 5+ years of application support and troubleshooting experience.


- Strong knowledge of AWS services (EC2, S3, Lambda, CloudWatch, API Gateway).


- Proficiency in debugging applications using Python, Django, Node.js, React.


- Deep understanding of MongoDB and PostgreSQL.


- Solid experience with RESTful APIs and API-level issue resolution.


- Familiarity with DevOps practices and CI/CD pipelines.


- Version control knowledge using Git.


- Strong database troubleshooting expertise.


- Excellent communication and cross-team collaboration skills.

Preferred Qualifications :


- AWS certification (Developer or Solutions Architect preferred).


- Experience with Docker and Kubernetes.


- Exposure to open-source application hosting and support.


- Knowledge of cloud application security best practices.


- Familiarity with performance monitoring tools like Sentry, Datadog, or New Relic.


(ref:hirist.tech)

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