Network Operations Engineer

Job Description

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

The Network Operations Engineer will provide crucial support for the technical processes and operations that are critical to Entrata's site reliability and availability. As a NOC engineer, you will be responsible for monitoring, troubleshooting, and resolving issues that affect the availability and quality of the Entrata infrastructure and the customer experience. You will help maintain site awareness by detecting service deviations, monitoring changes, and identifying and resolving issues before they escalate. In addition to resolving incidents, you will also help determine the root cause of problems and develop long-term solutions. As a NOC Engineer at Entrata, in addition to being key to Entrata's success, you will also have the ability to share ideas, collaborate and develop solutions to problems, and progress to other responsibilities within the company.

Responsibilities will include

- Takes proactive ownership of identifying potential internal challenges and evaluates their impact on NOC operations and interdependent roles
- Applies industry best practices and a deep understanding of business priorities to enhance the reliability and efficiency of services, systems, and workflows
- Actively supports the delivery of project tasks within cross-functional teams and takes ownership of executing specific components or phases of projects under NOC responsibility
- Analyzes a wide range of complex network and system-related issues, determining appropriate responses and resolutions by applying deep technical expertise.
- Adapts standard procedures creatively to meet operational demands and recommends alternative solutions to maintain service continuity and performance
- Serves as a key resource and point of guidance for less experienced team members, sharing knowledge and supporting skill development within the NOC Automation of routine tasks to address more complex systems and infrastructure
- Provide timely, accurate, and effective communication on service-impacting events
- Work on a small team with high impact
- Work with executives to align the team with the suite roadmap
- Work independently with very little guidance in most complex situations
- Address technical and non-technical escalations
- Manage and document Standards, Policies, and Processes for the NOC
- Create and maintain RCCA documents (Root Cause and Corrective Action) for issues in production
- Normal operating hours with some weekend available work (no graves, swing shifts)

Minimum Qualifications

- Holds a Bachelor's Degree.
- 4+ years of Technical support/Systems administration/NOC background desirable
- Understanding of infrastructure environments - Virtualized servers, Storage, Networks, Databases, etc
- Ability to communicate effectively, both written and verbal
- Excellent problem-solving skills and a keen ability to diagnose and troubleshoot technical issues
- Basic understanding of monitoring technologies such as Zabbix, New Relic and Grafana
- Must have experience implementing and maintaining monitoring policies and best practices
- Knowledge of scripting, ability to learn and become skilled in this area (Bash/Python)
- Basic understanding of Runbooks, Rundeck

Preferred Qualifications

- Knowledge of Linux (Ubuntu), AWS services, cloud technologies, change management, incident management, and monitoring tools (Zabbix, New Relic, Grafana)
- Basic knowledge of Cloud

Members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value: Excellent Alone, Better Together. Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

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