Guest Relationship Executive

4 weeks ago

Anjar GJ IN Pachouli Wellness Clinic Full time

Key Responsibilities Greet guests and ensure a welcoming and warm experience from the moment they enter Handle check-in and check-out procedures as per company SOPs Respond promptly to guest inquiries complaints and requests in a professional manner to ensure customer satisfaction Manage front desk operations including maintaining a clean and organized reception area Answer incoming calls and route them efficiently take accurate messages if required Coordinate and schedule appointments for clients with doctors consultants stylists as applicable Maintain guest records and ensure data accuracy in the system Promote company services membership packages and products where relevant Ensure guest feedback is captured regularly and shared with management Collaborate with other departments housekeeping therapists doctors etc to ensure smooth guest operations Handle billing payments and other cash or card transactions in coordination with the accounts or operations team Eligibility Criteria Experience Minimum 1-3 years in a front office customer care or guest-facing role in hospitality wellness retail healthcare Education Graduate or Diplomain Hospitality Management Communications or related field Skills Required Excellent communication English Hindi and interpersonal skills Polite professional and presentable personality Tech-savvy with basic MS Office and CRM handling Ability to multitask and manage high-pressure situations with a calm demeanor Preferred Experience From High-end salons wellness clinics aesthetic centers 5-star hotels hospital front desks retail counters luxury brands spa wellness chains Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Health insurance Provident Fund Work Location In person Speak with the employer 91 9958126944

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