Trainer

Job Description

MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.

Requirements

ROLE: Trainer

DESIGNATION: Trainer 2

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 3 Yrs

- Heath care Process Expereince is mandatory
- Key words: Medicine Prior authorization, health care Process
- Senior executive profiles can be shared for PT and QA, they should have total 5 years exp and 3 years in health care and prior authorization (mandatory)

Role and Key Responsibilities:

Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

Prepare and present training materials through classroom learning, hands on

demonstrations, and supporting activities

Accountable for achieving individual training performance metrics

Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards

Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids

Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Key skills and knowledge:

Bachelor's Degree in a related field with two to four years of relevant experience preferred

Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables

Self-starter, sense of urgency, and works well under pressure

Strong attention to detail

Sense of professionalism and ability to develop good relationships

Knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

Education-Graduate in Bpharma/Mpharma or any medical degree is mandatory