Genesys Cloud Cx Technical Architect Ii

Role Description We are is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team In this role you will be responsible for designing implementing and managing the Genesys Cloud CX environment while ensuring it meets the evolving needs of the organization You will collaborate with cross-functional teams to deliver scalable secure and efficient contact center solutions providing technical leadership and mentorship throughout the process Responsibilities Design develop and implement scalable and secure Genesys Cloud CX solutions to meet organizational requirements Collaborate with stakeholders across departments to understand business needs and translate them into technical specifications Lead the development team in building and deploying Genesys Cloud CX configurations workflows and automations Conduct Proof-of-Concept POC demonstrations to showcase the capabilities of Genesys Cloud CX solutions Manage integrations between Genesys Cloud CX and other enterprise systems Document technical designs configurations and processes to ensure maintainability and knowledge transfer Establish and enforce best practices and standards for Genesys Cloud deployments Stay updated on the latest Genesys Cloud CX features and functionalities and drive innovation Provide technical leadership mentorship and guidance to the development team Ensure the delivery of high-quality solutions that align with business objectives and technical standards Mandatory Skills 10 years of experience in contact center technology design and implementation 5 years of experience with the application development lifecycle Waterfall Agile Scrum 5 years of hands-on experience implementing Genesys Cloud CX with deep expertise in its products features and architecture Proven ability to design and develop Genesys Cloud architectures applying best practices and translating them into use-case-specific solutions Experience conducting Proof-of-Concept POC demonstrations for CCaaS business processes e g call flows automation integrations Strong leadership experience in managing and mentoring development teams Expertise in IVR CRM WFO and other contact center technologies Proficiency in documenting business and system requirements user stories and design specifications Excellent communication and presentation skills Good-to-Have Skills Experience with Avtex OneView and Salesforce Genesys Cloud adapter Experience working in a healthcare environment and understanding of HIPAA compliance Business development and leadership skills Ability to foster and maintain strong client relationships Knowledge of advanced cloud services AWS Azure or GCP Soft Skills Strong problem-solving and analytical skills Ability to work collaboratively with cross-functional teams and stakeholders Effective communication and presentation skills Leadership and mentorship abilities Attention to detail and a proactive approach to solution design Experience Range 10 to 16 years Hiring Locations Chennai Trivandrum Kochi Skills Healthcare Architecture Software Architecture Genesys About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the worlds best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impacttouching billions of lives in the process