Sales Executive

2 weeks ago

Jaipur, Rajasthan, India Marriott Full time

Job Number 24109437 Job Category Sales Marketing Location Jaipur Marriott Hotel Ashram Marg Near Jawahar Circle Jaipur Rajasthan India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYHandles customer inquiries and lead requests for locally driven groups with rooms e g 10-300 peak room nights within predefined group sales parameters outside the sales office Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty Verifies that business is turned over properly and in a timely fashion for quality service delivery Drives customer loyalty by delivering service excellence throughout each customer experience Processes business correspondence and creates contracts and other related booking documentation as required Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team CANDIDATE PROFILEEducation and ExperienceRequired High school diploma or GED 2 years experience in the sales and marketing guest services front desk or related professional area OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management Preferred Group sales experience CORE WORK ACTIVITIESManaging Sales Activities Handles customer inquiries and lead requests for locally driven groups with rooms e g 10-300 peak room nights within predefined group sales parameters outside the sales office Refers opportunities to sales associate if business is outside these parameters Works collaboratively with other sales channels e g Area Sales Group Sales on-property resources to establish coordinated sales efforts that are complementary and not duplicative Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities Leverages knowledge of resort amenities to close opportunities e g destination attractions golf spa recreation options Understands the importance of the destination sell as well as the overall market - competitors strengths and weaknesses economic trends supply and demand etc and how to sell against them Verifies that business booked is within hotel parameters Assists with selling implementation and follow-through of group sales promotions Closes the best opportunities for hotel based on market conditions and property needs Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence communicating with property attractions outlet teams Actively up-sells each business opportunity to maximize revenue for individual properties Conducts site inspections as required Understands and actively utilizes company marketing initiative incentives to close on business Implements process improvements and best practices Leverages other Sales resources and administrative support staff to achieve personal and team related revenue goals Creates clear expectations for customers throughout the sales process Attends pre- and post-convention meetings to understand group needs obtain feedback on quality of product e g rooms meeting facilities and equipment food and beverage service levels and overall satisfaction Provides accurate complete and effective turnover to Event Management Local Social Management Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and or other appropriate stakeholders Processes business correspondence and creates contracts and other related booking documentation as required Performs other duties as assigned to meet business needs Building Successful Relationships Drives customer loyalty through excellent customer service throughout the sales process Serves the customer by understanding their needs and recommending features and services that best meet their needs Builds and strengthens relationships with existing and new customers to enable future bookings Builds and maintains strong working relationships with key internal and external stakeholders Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you Marriott

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