Only 24h Left Vice President Customer Experience

2 weeks ago


Delhi, Delhi, India Strategic Talent Partner Full time
Key Responsibilities:

- Drive digital transformation strategies to enhance customer experience across multiple channels.
- Develop and implement scalable customer service processes to support growing business demands.
- Oversee marketplace operations, ensuring seamless integrations, optimized listings, and competitive pricing strategies.
- Manage online platforms, ensuring top-tier customer experiences, responsive design, and operational efficiencies.
- Develop and execute performance marketing strategies to drive customer acquisition and retention.
- Utilize Google Analytics, CRO (Conversion Rate Optimization), and A/B testing to analyze customer behavior and optimize digital touchpoints.
- Champion the use of data to inform decision-making and ensure continuous optimization of marketing campaigns, UX/UI, and overall customer experience.
- Collaborate with product and design teams to ensure that the website and mobile app user interfaces are optimized for maximum customer satisfaction.
- Guide merchandising strategies that align with customer preferences, driving sales while enhancing the overall shopping experience.
- Collaborate with supply chain teams to ensure fast, reliable, and accurate order fulfillment, ultimately improving customer satisfaction.
- Implement and oversee customer-focused supply chain optimizations to reduce delivery times and enhance the customer experience.
- Lead, mentor, and inspire a high-performing customer experience team to meet and exceed goals.
- Build strong relationships with internal and external stakeholders, including marketing, product, sales, and operations teams.
- Ensure alignment across teams to deliver a consistent and cohesive customer experience.
- Expert knowledge of marketplace operations, performance marketing, and digital platforms.
- Proficiency in data analysis, including Google Analytics, CRO, and A/B testing.
- Expertise in UI/UX design principles and merchandising strategies.
- Proven track record of optimizing supply chains for improved customer experience.

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