Area Vehicle Service Manager

4 weeks ago

Pune, Maharashtra, India Ather Energy Full time
Job Description

What you ll do at Ather:

- Ensure that the kPIs of the doorstep service teams are met, while keeping in mind great customer experience - at coco and doco locations.
- Monitor and control the service quality as per Ather standards, through adoption of best practices and service shops at service centers and for the service fleet.
- Monitor customer complaints, ensure redressal, and initiate necessary corrective actions.
- Pdi (support) / warranty management.
- Provide technical support to the local doorstep service team across coco and doco locations.
- Plan and support service marketing activities in the city.
- Support establishment of vehicle service set up in all launch markets.
- Support service strategy team to document service sops and service manual.
- Ensure a high level of competence for the service center and service fleet teams through training needs analysis.

Here s what we re looking for:

- Experience in after sales operations and strong team management and collaboration skills.
- You need a customer first attitude and an ability to anticipate customer needs and exceed expectations.
- A fair understanding of EV technology is a definite plus.
- Demonstrates an ability to control operational costs, improvise tools/equipment, sops to minimize costs.
- Demonstrate the ability to scale operations and showcase value improvement.

What you bring to Ather:

- We are looking for a graduate in business/engineering from a tier i/tier ii institute.
- 4-8 years of experience in managing service delivery operations (team of 20+ or multiple workshops).

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