Director Of Food

Job Number 24150738 Job Category Food and Beverage Culinary Location Sheraton Grand Bangalore Hotel at Brigade Gateway 26 1 Dr Rajkumar Road Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYFunctions as the strategic business leader of the property s food and beverage culinary operation including Restaurants Bars Room Service and Banquets Catering where applicable Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures the food and beverage culinary operation meets the brand s target customer needs ensures employee satisfaction and focuses on growing revenues and maximizing the financial performance of the department Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment CANDIDATE PROFILEEducation and Experience High school diploma or GED 6 years experience in the food and beverage culinary event management or related professional area OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 4 years experience in the food and beverage culinary event management or related professional area Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction Management of Financial Resources - Determining how money will be spent to get the work done and accounting for these expenditures Administration and Management - Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources Applied Business Knowledge - Understanding market dynamics enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses anticipate opportunities and risks identify issues and develop strategies and plans Aligning individual and team actions with strategies and plans to drive business results Management of Material Resources - Obtaining and seeing to the appropriate use of equipment facilities and materials needed to do certain work CORE WORK ACTIVITIESDeveloping and Maintaining Food and Beverage Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors Reviews financial reports and statements to determine how Food and Beverage is performing against budget Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance Establishes challenging realistic and obtainable goals to guide operation and performance Strives to improve service performance Developing and Maintaining Budgets Develops and manages Food and Beverage budget Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed Ensures cash control and liquor control policies are in place in food beverage areas and followed by all related employees Focuses on maintaining profit margins without compromising guest or employee satisfaction Leading Food and Beverage Culinary Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Achieves and exceeds goals including performance goals budget goals team goals etc Serves as a role model to demonstrate appropriate behaviors Develops means to improve profit including estimating cost and benefit exploring new business opportunities etc Identifies opportunities to increase profits and create value by challenging existing processes encouraging innovation and driving necessary change Ensures that regular on-going communication occurs in all areas of food and beverage e g pre-meal briefings staff meetings culinary team Establishes and maintains open collaborative relationships with direct reports and entire food beverage team Ensures direct reports do the same for their team Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations generate increased revenue and ensure a competitive position in the market Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Reviews findings from comment cards and guest satisfaction results with F B team and ensures appropriate corrective action is taken Reviews comment cards guest satisfaction results and other data to identify areas of improvement Empowers employees to provide excellent guest service Estimates cost and benefit ratio maintaining balance between profit and service satisfaction Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance Coaches and supports food beverage leadership team to effectively manage wages food beverage cost and controllable expenses e g restaurant supplies uniforms etc Hires food beverage leadership team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Ensures that expectations and objectives are clearly communicated to subordinates subordinates are also open to raise questions and or concerns Brings issues to the attention of Human Resources as necessary Ensures employees are treated fairly and equitably Coaches team by providing specific feedback to improve performance Additional Responsibilities Informs and or update the executives the peers and the subordinates on relevant information in a timely manner Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Estimate food liquor wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Order and purchase equipment and supplies Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We invite we welcome and we connect guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton Join us on our mission to be The World s Gathering Place In joining Sheraton Hotels Resorts you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you