Service Excellence

3 days ago

Bengaluru India Lenovo Full time

Job Description We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Role Summary - Service Excellence Enablement Manager responsible for driving service transformation and automation initiatives to enhance operational efficiency and customer experience. Focused on process optimization, digital enablement, and implementing innovative solutions that deliver measurable business impact. Own and drive key deliverable - Lead AI Strategic Initiatives: Conceptualize, lead, and moderate cross-functional teams on Change the Business projects in partnership with the broader team. - Program Governance: Own the BMS for end-to-end execution of strategic initiatives, ensuring timely delivery of defined objectives, especially on AI led efficiency workstreams - Drive Operational Insights: Collaborate with Regional Operational stake holders in identifying critical enhancement opportunities and gather market intelligence. - Benchmark Best Practices: Analyze and adopt key cross-region and cross-geo initiatives to ensure alignment and implementation of best practices. - Revenue growth : Support initiatives to enhance service-level agreements and improve competitiveness in service bids, building a $5M+ revenue book over two year period - Efficiency Projects: Oversee execution of Stamp efficiency projects, ensuring timely completion and realization of cost-saving commitments. - Regional Representation: Act as the primary point of contact for key AP and WW projects, ensuring execution rigor and alignment with global priorities. - Enable NPI: Support enablement for cross-brand launches (e.g., MotoBook, MotoPad) to ensure seamless service readiness. Education And Experience - Degree in IT or related discipline. - 15-20 years experience in program/project management (from conception to execution) in services transformation /automation related projects. - Good understanding or knowledge on AI technologies preferred. - Excellent communication, interpersonal and leadership skills. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

  • Service Excellence

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