▷ Immediate Start Sr Systems Engineer

6 days ago

Mumbai Maharashtra, India HERE Technologies Full time

What s the role As a Sr Systems Engineer you will play the role of a Atlassian Cloud Administrator to help manage and optimize our Atlassian Cloud environment with a primary focus on Jira Service Management and Assets This role is critical to ensuring our IT service delivery processes are efficient scalable and aligned with business needs In addition you will Administer and configure Atlassian Cloud products primarily Jira Service Management and Assets Design implement and maintain custom workflows automation rules SLAs and request types in JSM Design and implement various automations to optimize system performance Manage Asset schemas object types attributes and automation within the Assets module Collaborate with ITSM DevOps and business teams to gather requirements and translate them into scalable Atlassian solutions Ensure data integrity and governance across Jira and Assets Monitor system performance troubleshoot issues and provide ongoing support and training to users Maintain user permissions groups and roles in accordance with security policies Stay current with Atlassian Cloud updates and best practices and proactively recommend improvements Manage Atlassian Analytics Develop and Support integrations with other tools Who are you You are a fast learner and are comfortable working with little direction You take initiative and bring up ideas In addition you have the following Bachelor s degree in Computer Science IT or related field 4-6 years of relevant experience administering Atlassian Cloud products specifically Jira Service Management Deep understanding of ITSM practices and how they map to JSM capabilities Strong hand-on experience with Assets including schema design object management and automation Strong knowledge of Jira Query Language JQL automation rules and custom field configurations Experience with Atlassian Access user provisioning and SSO integrations Familiarity with REST APIs and scripting e g Groovy PowerShell or Python for automation and integration Excellent communication and documentation skills What we offer HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve You can make a direct impact on delivery of companys strategic goals and the freedom to decide how to perform your work We will support you in delivering your day-to-day tasks and achieving your personal goals and developing your skills Personal development is highly encouraged at HERE You can take different courses and training at our online Learning Campus and join cross-functional team projects within our Talent Platform HERE is an equal opportunity employer We evaluate qualified applicants without regard to race color age gender identity sexual orientation marital status parental status religion sex national origin disability veteran status and other legally protected characteristics Who are we HERE Technologies is a location data and technology platform company We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely At HERE we take it upon ourselves to be the change we wish to see We create solutions that fuel innovation provide opportunity and foster inclusion to improve people s lives If you are inspired by an open world and driven to create positive change join us Learn more about us on our

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