▷ [Apply Now] Service Engineer - Motor Graders

Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here - we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Supports and designs new products or changes to existing products Responsibilities Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies Correcting design flaws as needed Evaluating production processes to identify defects in manufacturing and design Modifying designs to maximize production efficiency and product quality Soliciting and gathering internal and external feedback to identify potential new products and or improvements to existing products that improve product serviceability Writing technical specifications and instructions to ensure product quality and performance Tracking and managing the status of projects from inception to release Degree Requirement Degree or equivalent experience desiredSkill Descriptors Customer Focus Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions Level Extensive Experience Facilitates creation of the right products and services to resolve customer business issues Fosters strong customer relationships via delivery on commitments open communication and on-going feedback improvement Advises others on creating customer focused environments in various scenarios Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives Communicates and models the criticality of customer focus as an organizational strategy Data Gathering Analysis Knowledge of data gathering and analysis tools techniques and processes ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment Level Working Knowledge Follows proper data gathering and analysis processes and policies Reports problems that arise in the data collection process Participates in gathering and analyzing an organization s data based on requirements Documents data from various sources and in various formats Utilizes basic data collection and evaluation tools and techniques Service Excellence Knowledge of customer service concepts and techniques ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner Level Extensive Experience Anticipates customers needs and satisfies them proactively Resolves complex customer complaints or problems Teaches others how to deliver excellent customer service in a variety of settings Applies the concept of Moments of Truth to customer service Participates in developing a variety of effective ways to deal with difficult customers Recovers from a service failure in a way that enhances customer s esteem of the organization Consulting Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external ability to apply consulting knowledge appropriately Level Working Knowledge Explains the requirements deliverables costs and criticalities of the assignment Participates in developing consulting opportunities or assignments Uses formal and informal means to keep client informed on progress and issues Carries out the agreed-upon consulting assignment in a professional manner Documents client s objectives and project scope Effective Communications Understanding of effective communication concepts tools and techniques ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors Level Extensive Experience Reviews others writing or presentations and provides feedback and coaching Adapts documents and presentations for the intended audience Demonstrates both empathy and assertiveness when communicating a need or defending a position Communicates well downward upward and outward Employs appropriate methods of persuasion when soliciting agreement Maintains focus on the topic at hand Problem Solving Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems ability to apply knowledge of problem solving appropriately to diverse situations Level Working Knowledge Identifies and documents specific problems and resolution alternatives Examines a specific problem and understands the perspective of each involved stakeholder Develops alternative techniques for assessing accuracy and relevance of information Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution Uses fact-finding techniques and diagnostic tools to identify problems Relationship Management Knowledge of relationship management techniques ability to establish and maintain healthy working relationships with clients vendors and peers Level Working Knowledge Provides prompt and effective responses to client requests and interactions Monitors client satisfaction levels on a regular basis Alerts own team to problems in client satisfaction Differentiates the roles and responsibilities in a business relationship Works with clients to address critical issues and resolve major problems Technical Excellence Knowledge of a given technology and various application methods ability to develop and provide solutions to significant technical challenges Level Extensive Experience Advises others on the assessment and provision of all technical solutions Engages appropriate subject matter resources to effectively resolve technical issues Mentors others to enhance their technical competence and its application to achieve more effective technical solutions Coaches others in promoting defining analyzing and providing superior technical solutions to business problems Provides effective solutions to moderate technical challenges through strong technical competence effectively examining implications of events and issues Assumes accountability for personal technical performance and holds others responsible for theirs Additional InformationWork Location - Chennai IndiaTravel - Upto - 50 Posting Dates September 11 2024 - September 29 2024Caterpillar is an Equal Opportunity Employer EEO Not ready to apply Join our