Claims Operations Associate Manager

At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection The ARS Claims Operations Associate Manager is responsible for administration of mail document and file related duties to provide operational and tactical support to all operating units Also assists Senior Management as required to achieve operational production goals and objectives Customer Service xc2 xb7 Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs serves the customer with empathy and follows up to ensure that customer needs have been met xc2 xb7 Manages and resolves escalated customer communications concerns conflicts or issues xc2 xb7 Reviews customer satisfaction results celebrates achievements and develops and directs business unit action plans as needed Supervisory People Management xc2 xb7 Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers xc2 xb7 Ensures understanding of business objectives results processes etc with their direct reports xc2 xb7 Reviews employee work quality and interactions with customers through conducting ride-along or sit-along and file reviews xc2 xb7 Manages staff and effectively uses performance management to improve and or reward employee performance xc2 xb7 Participates in checkpoints goal setting and PDS s xc2 xb7 Completes performance corrective action plans and coaches employees on performance or behavior opportunities xc2 xb7 Interviews potential employees xc2 xb7 Monitors staffing levels and workloads xc2 xb7 Effectively coaches and provides development career guidance for direct reports xc2 xb7 Administers company Human Resources policies Administration and Operation Management xc2 xb7 Ensures compliance to company state and federal compliance rules and regulations xc2 xb7 Participates with leadership in developing strategies for operational improvement xc2 xb7 Defines analyzes and tracks department section and or unit measures xc2 xb7 Analyzes unit reports and supports the achievement of business unit objectives xc2 xb7 Identifies issues and potential solutions on all aspects of the claims business xc2 xb7 Develops and manages processes to ensure delivery of compassionate service that is fast fair and easy xc2 xb7 Ensures adherence to empathetic and responsive customer service in all transactions Education and Experience 14 years of related experience Bachelors degree or equivalent experience Primary Skills Customer Centricity Digital Literacy Inclusive Leadership Learning Agility Results-OrientedShift Time Shift B India Recruiter Infosmabl allstate comAbout AllstateJoining our team isnt just a job its an opportunity One that takes your skills and pushes them to the next level One that encourages you to challenge the status quo And one where you can impact the future for the greater good Youll do all this in a flexible environment that embraces connection and belonging And with the recognition of several inclusivity and diversity awards weve proven that Allstate empowers everyone to lead drive change and give back where they work and live Good Hands Greater Together The Allstate Corporation is one of the largest publicly held insurance providers in the United States Ranked No 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue The Allstate Corporation owns and operates 18 companies in the United States Canada Northern Ireland and India Allstate India Private Limited also known as Allstate India is a subsidiary of The Allstate Corporation The India talent center was set up in 2012 and operates under the corporation s Good Hands promise As it innovates operations and technology Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation With offices in Bengaluru and Pune the company offers expertise to the parent organizations business areas including technology and innovation accounting and imaging services policy administration transformation solution design and support services transformation of property liability service design global operations and integration and training and transition Learn more about Allstate India