Assistant Manager

4 weeks ago


Pune Maharashtra, India METRO Global Solution Center IN Full time

Company DescriptionMetro Global Solution Center MGSC is internal solution partner for METRO a xe2 x82 xac29 8 Billion international wholesaler with operations in 31 countries through 661 stores a team of 93 000 people globally Metro operates in a further 10 countries with its Food Service Distribution FSD business and it is thus active in a total of 34 countries MGSC location wise is present in Pune India D xc3 xbcsseldorf Germany and Szczecin Poland We provide IT Business operations support to 31 countries speak 24 languages and process over 18 000 transactions a day We are setting tomorrows standards for customer focus digital solutions and sustainable business models For over 10 years we have been providing services and solutions from our two locations in Pune and Szczecin This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion We believe that we can add value drive efficiency and satisfy our customers Website Company Size 600-650 Headquarters Pune Maharashtra India Type Privately Held Inception 20111 Monitoring overall process performance with respect to the agreed SLAs for multiple countries for both AP Cost and AR 2 Monitoring the ageing buckets collaborating with customers in resolving 3 Continuous Customer Engagement for any Impact assessment and migrations of process to GBS 4 Monitor Customer reconciliations for both Cash Card payments5 Ensuring ZERO compliance for any external Audits including ICF 6 Driving efficiency driven transformation projects with Country Metro Digital 7 Conducting skip meetings focus group sessions MRMs to discuss the process health teams expectations as part of engagement and retention controls 8 Conducting performance review with the team on quarterly half-yearly yearly basis 9 Sharing feedback with the Team Leader on a regular basis 10 Leave Management for self and TL 11 Co-ordinate with other teams to ensure smooth operations like IT Ops Infra 12 Review Monthly Governance presentations before publishingAdditional Information Environment Hybrid Travel Requirements As per Business requirements


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