App Support Executive- Bhandup(mumbai)

3 days ago

Mumbai Maharashtra, India DC Consultants Full time

Location Mumbai onsite Department Customer Support Operations Reports to Operations Manager Prefered Female About Keepintouch Keepintouch is a dynamic digital platform designed to help users stay connected informed and empowered Our mission is to provide a seamless user experience with reliable friendly and timely assistance Key Responsibilities Provide first-level support to users via chat email or phone Troubleshoot and resolve app-related issues including login data sync notifications and feature queries Coordinate with the technical and product team to report and track bugs or enhancement requests Maintain detailed support logs feedback reports and FAQs Assist in user onboarding app demos and basic training sessions Monitor app performance and uptime flagging potential issues proactively Support social media queries or reviews related to app issues Contribute ideas to improve user experience and retention Skills Qualifications Bachelor s degree in IT Communications or related field 1-3 years of experience in customer support app support or helpdesk roles Strong understanding of mobile apps Android iOS environments and basi troubleshooting Excellent communication skills verbal written and interpersonal Empathetic patient and customer-centric approach Ability to multitask and work in a fast-paced environment Preferred Attributes Prior experience in a SaaS or mobile app company Familiarity with CRM tools e g Freshdesk Zendesk HubSpot Comfortable working across cross-functional teams What We Offer A collaborative and growth-oriented work environment Opportunity to learn innovate and grow with a young digital brand Competitive compensation and performance-based incentives

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