Visa Counselor Specialist

Job Title Visa Counselor SpecialistLocation Kolkata Chennai Gurugram HyderabadJob Type Full-Time On-Site Remote Hybrid specify Experience Level Entry-Level to Mid-LevelIndustry Immigration Visa ConsultancyJob Overview We are seeking a proactive and customer-focused Visa Counselor Specialist to join our dynamic team The ideal candidate will be responsible for promoting our permanent residency services responding to client inquiries generating leads and guiding potential clients through the initial stages of the immigration process You will play a key role in client engagement lead conversion and ensuring a high standard of customer service while strictly adhering to company policies and industry compliance standards Key Responsibilities Client Engagement Support - Conduct outbound calls to potential and existing clients to promote permanent residency services - Handle inbound inquiries and provide detailed accurate information regarding permanent residency and immigration procedures - Educate clients on visa eligibility benefits timelines and documentation requirements - Address client concerns with professionalism and empathy ensuring prompt resolution and satisfaction - Build trust and rapport with clients from diverse cultural backgrounds Lead Generation Sales - Generate high-quality leads through targeted telemarketing strategies - Effectively promote services upsell where appropriate and nurture leads through the sales funnel - Meet or exceed monthly targets related to lead conversion and service sales - Maintain follow-up communication to ensure consistent client engagement and conversions Documentation CRM Management - Accurately log all client interactions inquiries and follow-ups in the CRM system - Prepare detailed reports on call activity sales performance and client feedback for internal review - Ensure documentation is maintained in accordance with company policies and data privacy standards Compliance Policy Adherence - Follow all standard operating procedures and company protocols during client interactions - Stay current with the latest immigration policies regulations and program updates - Represent the organization with a positive professional demeanor in all communication Required Skills Qualifications Communication - Excellent verbal and written communication skills in English - Ability to clearly explain complex immigration concepts in a client-friendly manner - Multilingual abilities e g Hindi Punjabi Telugu or others are a strong advantage Sales Telecalling Proficiency - Proven ability to persuade negotiate and close sales over the phone - Previous experience in a target-driven sales or telecalling environment preferred Customer Service - Strong interpersonal skills with a focus on delivering exceptional client support - Ability to manage objections resolve complaints and maintain long-term client relationships Technical Administrative Skills - Proficiency in using CRM software MS Office Suite Word Excel and telecalling tools - Attention to detail in documentation reporting and record-keeping Immigration Knowledge - Basic understanding of visa processes immigration laws and eligibility criteria training provided - Ability to keep up with evolving immigration regulations and apply them effectively during client interactions Educational Professional Requirements - Minimum High School Diploma or equivalent - Preferred Bachelor s degree in any discipline Business Communication or related fields - 1-3 years of experience in telecalling sales customer service or immigration consultancy is an advantage What We Offer - Attractive performance-based incentives and commission structure - Comprehensive training and onboarding - Opportunities for career advancement within the immigration services industry - Supportive work environment with ongoing professional development ref updazz com