Service Delivery Manager
2 weeks ago
Hi, We are hiring a Service Delivery Manager - IT Infrastructure for Bangalore, if interested please send me your profile to manikandan.g@itcinfotech.com alongwith your Current CTC, Expected CTC, Notice period to join. Job Overview: The IT Infrastructure Service Delivery Manager will be responsible for overseeing project execution, resource allocation, client communication, and ensuring the successful delivery of software projects on time and within budget for clients. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and a track record of managing successful software delivery projects and handling large client accounts (> 25 mil USD/annum revenue, > 400-member delivery team). Experience required: 1. Overall experience of 12 - 15 years with minimum of last 5+ years in the role of Service Delivery Manager role, Strong knowledge in IT Infrastructure technologies - Datacenter/Wintel/Exchange/Networking/Database/Storage/Backup/CyberSecurity technologies 2. Must have handled minimum 2-3 large accounts of 100+ people / USD min 15 or 20 annual revenues 3. Should have the experience to grow accounts 4. Should have experience in Infrastructure space with fair bit of knowledge around applications 5. Should have handled Infrastructure service delivery engagements in both staffing and managed services model, Should be ITIL certified 6. Should be well versed on Agile, Service delivery model and has been part of large transition programs 7. Should be able to Drive continuous improvement and innovation in service delivery processes, methodologies, and tools to enhance efficiency, effectiveness, and client value. 8. Should be able to Identify opportunities for upselling and cross-selling additional services or solutions to existing clients, working closely with sales and account management teams to maximize revenue and profitability. 9. Comes from technology background with at least 10 years of experience in core IT Infrastructure technologies in the initial career. Still has the technical acumen to participate in solutioning, challenge the team and confidently discuss technology with customer 10. Stable employment track record. Too many frequent jumps are undesirable 11. Have been responsible for P&L 12. Have worked with customers from different geos of Americas, Europe and APAC 13. Experience any of the core focus industries like CPG/FMCG will be beneficial 14. Actively participated in large RFPs/RFQs 15. Ability to construct deal solutions, RFP structures, commercial responses 16. Should have excellent communication skills 17. Have experience in working in a matrix organization navigating with multiple business stakeholders 18. Strong understanding of governance, quality, operations and financial matters
-
Service Delivery Specialist
3 days ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...
-
Service Delivery Specialist
3 days ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per yearService management specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...
-
Service Delivery Specialist
1 week ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 60,00,000 - ₹ 1,80,00,000 per yearSenior Associate Service Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow,...
-
Service Delivery Manager
2 weeks ago
Bengaluru, India Nasugroup Full timeWe are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...
-
Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India WyzMindz Solutions Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 7,00,000 per yearJob Title: Operations Manager - Service DeliveryLocation: Bengaluru, KA.Department: Service DeliveryReports to: Director of OperationsJob SummaryThe Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role involves...
-
Service Delivery Manager
3 weeks ago
Bengaluru, India Power Bridge Full timeJob Description As a Service Delivery Manager, your role is to oversee and manage the service delivery operations and activities related to the deployment and support of resident engineers at client sites. You will be responsible for ensuring the successful delivery of services, meeting client expectations, and driving customer satisfaction. This position...
-
Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Princenton software services pvt ltd Full time ₹ 6,96,000 - ₹ 2,16,71,091 per yearThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...
-
Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Vyntrapro Innovations Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesSupplier Performance: -The SDM team is responsible for the service performance of the supplier Conduct regular meetings with operations teams to review service performance, gather feedback, and identify opportunities for improvement. Prepare regular reports on workplace service delivery performance, including SLA compliance, customer...
-
Manager, Service Delivery
4 weeks ago
Bengaluru, India ReSource Pro Full timeGreetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description:Job Title : Manager - Service...
-
Manager, Service Delivery
3 weeks ago
Bengaluru, India ReSource Pro Full timeGreetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description:Job Title : Manager - Service...
