Customer Service Executive

4 weeks ago

Bangalore, India Go Nature Full time

Location: Agra Experience Required: Minimum 0 to 1 Year Qualification: Bachelor's Degree (Any Discipline) Language: Fluent English (Verbal & Written) Employment Type: Full-time Salary: 10,000 - 20,000 per month (based on experience) Industry: Wellness and Fitness Services. Company Description: Go Nature is an online/offline holistic community focused on teaching people to connect more with nature and promote sustainable practices. Founded by Mr. Vishal Saini, a Qualified Naturopath specializing in Food Nutrition, the organization aims to heal and educate individuals on wellness through Naturopathy and Nutrition. Responsibilities This is a full-time on-site role for a "Customer Service Executive" at Go Nature in Agra. Onboard new clients and ensure a smooth start-to-finish customer experience. Handle inbound and outbound calls with professionalism and a solution-oriented approach. Listen actively and resolve customer grievances with empathy and effectiveness. Maintain accurate records in CRM tools for all customer interactions and updates. Ensure timely follow-ups and maintain a high level of customer satisfaction. Communicate clearly in fluent English (both verbal and written). Collaborate with internal departments to resolve customer concerns efficiently. Meet performance KPIs, including call quality, response time, and issue resolution. Qualifications: - Applicants must hold a bachelor's degree in any discipline. - Knowledge of wellness, naturopathy, or nutrition is a plus. - Proficiency in English Communication-both spoken and written-is essential. - Experience using CRM tools and call management systems. - Ability to multitask and work in a fast-paced environment. - Adhere to approved scripts and tone guidelines while maintaining a natural and engaging conversation style. Why Join Us? At Go Nature, we blend purpose with profession-supporting wellness through financial integrity. You'll work in a collaborative, mission-driven environment with opportunities to grow. Apply Now: Send your CV / Resume to: Service Executive Jobs Experience Work.

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